IT Support Technician - London

IT Support Technician - Royal Garden Hotel, London

A unique opportunity has arisen for an IT professional to join our IT department at the Royal Garden Hotel as an IT Support Technician. We are looking for an enthusiastic and motivated individual with a confident and outgoing personality. The successful candidate will ideally be educated to degree level in an IT discipline or have a sound track record of previous work experience within IT Support, ideally within the hospitality sector. You need to demonstrate strong problem-solving skills and must be able to effectively communicate with users of all levels and abilities, and with guests.

This is a fantastic opportunity to become part of this well established independent five star 394 bedroom hotel in the heart of Kensington, London.

In the role you will:

• To ensure the daily maintenance function of running the Hotel network.
• To manage the first line support help desk function for all users on the Hotel network.
• To ensure desktop and server operating systems and applications are patched for known security vulnerabilities, and that the Hotel Firewall, Anti-Virus software and other security systems are updated to the level necessary in order to protect the hotel systems.
• To manage and maintain secondary software systems in line with the company requirements. These include Microsoft Active Directory, Microsoft Exchange Server, Exclaimer Mail utilities, SurfControl Web Filter, CA BrightStor, Symantec Backup Exec, Centennial Discovery, Symantec PCAnywhere, Sophos Endpoint.
• To install, configure and deploy PC workstations in line with IT specifications
• Analyse common support call issues and implement solutions to aid end users education to reduce dependence on IT support.
• To establish IT related training programmes for end users covering Microsoft Office applications and bespoke hotel software and assist in implementing training throughout the building in conjunction with the HR department.

The ideal candidate will have:

• Preferable Computer science Degree
• Effective communication skills within a Hotel environment
• Prior experience working with Computers (Window 7) preferable in Hospitality
• Flexible, Confident and Positive attitude