Reservations Agent - London

Reservations Agent - London

. The Langham, London is currently looking to recruit a Reservations Agent. Your key duties would be to:

answer all incoming Reservation enquiries, by telephone, fax or e-mail, in a timely manner, and wherever possible to convert them to bookings.

input reservations into the OPERA system, ensuring all details are accurate and complete in line with the agreed departmental standard.

maintain accurate filing systems for all correspondence within the department, and ensure all filing is completed daily.

to ensure all system traces are actioned on a daily basis

to ensure all 'no-shows' from the previous night are followed up and charged accordingly

to perform general office duties such as photocopying, scanning, filing etc. on a daily basis.

We offer a wide range of benefits which include:

• paid overtime
• 4 weeks holidays plus 8 bank holidays (which attract double pay and time off when worked)
• meals on duty
• complimentary accommodation at other Langham Hotels
• discounted accommodation at The Langham, London and other Langham properties for you, and your immediate family
• discounts for you and your friends and family in our food and beverage outlets and on Spa treatments
• pension plan
• life insurance
• eye test vouchers
• Cycle to Work scheme
• Season Travelcard loan
• colleague recognition system - being recognised and rewarded for positive guest comments or when you go the extra mile
• learning and development opportunities, which also include paid and unpaid cross departmental training opportunities
• two staff parties per year and a number of colleague social and community events 

The Langham London, London’s Original Grand Hotel and flagship of the international Langham Hospitality Group comprises 380 luxury bedrooms and suites, the acclaimed Roux at The Landau and Palm Court restaurants, the Artesian Bar, extensive Meeting & Events facilities and Europe’s first Chuan Spa. The team at the hotel prides itself on creating enchanting encounters for our guests and we’ve been doing so since 1865.

Requirement .

• Excellent customer service skills and ability to build the rapport with guests
• Ability to produce work with a high degree of accuracy and attention to detail
• Strong organisational and administrative skills
• Strong computer skills; all Microsoft Office packages and working knowledge of Opera PMS is essential
• Great team player
• Positive attitude

Terms of employment
. Full time