Head of Change and Support Services - London

Band 3

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

An exciting opportunity has arisen to join our fantastic team at Serco Leisure division who are recruiting for a Head of Change and Support Services to work for the London Cycle Hire Scheme.

London's public bike sharing scheme is available 24/7, 365 days a year. There are more than 12,000 bikes and over 800 bike docking stations across London to help you get around quickly and easily.

The scheme recently expanded to Brixton so now you can saddle up anywhere from Shepherds Bush to Canary Wharf and Brixton to Camden Town.

Overview of the role

As the successful candidate, you will lead the Change and Support functions for the London Cycle Hire BMS contract. This includes being accountable for all change activity and actively working with the client to deliver projects that enable future growth and service improvements.  

This role includes, management of internal and external change projects, pipeline development, training, compliance, and IT supply chain management. The role will sit on the London Cycle Hire SMT and will be responsible  for shaping the support service structure of the contract, with budget responsibility for project delivery, support staff and all other non-operational spend..

About you

If you are already a Head of Services or Senior Services Manager working with experience in managing change projects within IT environment, we want to hear from you.  Knowledge of the wider IT sector is useful, however leadership and commercial attributes obtained in other sectors are highly transferable to this role.

Key to your success will be your exceptional communication skills. As an influential and persuasive leader, you will have a successful track record in managing, developing, motivating and inspiring both direct reports and people in your wider organisation to cultivate strong, engaged and competent teams.

Benefits:

Our success is a reflection of our people and that is why it’s important that we reward our employees, to say thank you for the dedication to Serco.

With this role you will be provided with a competitive salary, company car, bonus up to a max of 10%, 25 days annual leave plus bank holidays, pension scheme (matched up to 6%), training & development opportunities, and as a valued employee you will have access to a world of exclusive discounts and privileges including Childcare vouchers, Cycle to Work scheme, Mobile Phone discounts, Merlin Attractions and more!

What to do next…..

If you are interested in applying for this rare opportunity to join our, high-performing, friendly and supportive Environmental Services team; where you will benefit from a wealth of knowledge and expertise, then please apply now and upload an up to date copy of your CV and cover letter

On occasion we receive significantly more applicants than expected for some vacancies and under such circumstances we reserve the right to bring forward the closing date of the advertisement. We therefore strongly advise you to apply for the role promptly to avoid disappointment should the closing date be brought forward. Serco is a Disability Confident Employer committed to employing and retaining people with disabilities.  Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.