Duty Manager - Grantley Hall, Ripon

Grantley Hall aims to be a leading UK luxury hotel and wellness retreat, bringing a touch of vibrant city centre style to the Yorkshire countryside. We will create a long-lasting legacy that celebrates the rich heritage and history of Grantley Hall. Offering a distinctly different and diverse range of experiences and exceptional customer service, and combined with the  warmth of our welcome, and relaxed Yorkshire charm we aim to create memorable moments for our guests to cherish and a magical place for our friends and colleagues to work. 

Magical | Respectful | Innovative | Passionate | Consistent

We have an exciting opportunity for ta Duty Manager who will ensure our guests receive a five star service.

Benefits

• 31 days annual leave (including bank holidays) increasing with service,
• Grantley Gateway - discounts on supermarket shopping, cinema tickets, meals out, local attractions and cash back on online purchases. 
• Increased maternity and paternity leave with length of service.
• We celebrate success. With a summer party, winter awards ceremony as well as team events and incentives. Throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards. 
• Pension - Eligible team members will benefit from a NEST pension scheme.
• 24/7 team assistant line.
• Complimentary nutritious meal when on duty.
• Team Member of the Month Awards.
• Refer a Friend Award.
• All team members will be issued with a bespoke Grantley Hall uniform

Wellbeing  

We are proud to be accredited by The Workplace Wellbeing Charter.

• We encourage a balanced diet by offering complimentary balanced meals whilst on duty, 
• We are proud to be a mindful employer and we have mental health first aiders on site. 
• We regularly hold health and well-being events to ensure we are supporting you and your goals accordingly.
• We have a confidential 24/7 team assistance line that offers you free telephone counselling as well as legal and financial advice and support. 

Grantley Academy

The Grantley Academy is our dedicated training facility based at East Lodge within the Grantley Hall estate. We offer on the job training, personal development, coaching & mentoring, managerial and supervisory training coupled with professional qualifications specific to each individual’s requirements. 

On arrival, each team member will receive a bespoke development plan to support them in their new job role and their learning journey with us. Whether the dream is of becoming the next Michelin starred chef, leading marketeer or head housekeeper, the Grantley Academy will help pave your way to success.

Joining us at Grantley Hall brings the opportunity of a 5 star career at a 5 star hotel.

• To deputise for the Operations Manager in his absence.
• To ensure through effective supervision that all front of house and back of house departments are fully operational and fully staffed.
• To report any issues and recommend appropriate action taken to the Operations Manager
• Introducing changes as necessary following company procedures and to be responsible for monitoring these changes to ensure effectiveness.
• To assist every department to ensure the standards and quality of Grantley Hall are adhered to.
• To ensure guests are greeted correctly upon arrival, checked in and escorted to their rooms.
• To ensure that the luggage is delivered swiftly to the rooms
• To liase with Reception, Housemen and Housekeeping with arrivals and departures.
• In the absence of the Managing Director, General Manager or the Operations Manager meet all VIP’s on their arrival and ensure that their needs are satisfied. If they are not met, ensure that they are contacted on their day of arrival.
• To take reservation calls when necessary, managing room availability and ensuring maximum occupancy and revenue.
• To ensure that all conference rooms are set up to the correct standard as outlined in the SOP manual by the correct time. To look after all delegates, ensuring rooms are serviced, clean, equipment provided and meals organised.
• To ensure any maintenance issues are resolved and fixed as promptly as possible
• To ensure all equipment functions correctly and deal with faults immediately
• To ensure that all employees are treated fairly and consistently as outlined in their terms and conditions of employment, local legislation and company/hotel policies and procedures.
• To attend training courses and meetings as required
• To ensure all staff are adhering to all rules and regulations and are on time wearing the correct uniform
• To be flexible in one’s duty and to carry out additional tasks when requested and when the business demands.
• To complete any projects assigned by Senior Management
• To ensure the company’s Health & Safety policy and fire procedures are adhered to at all times, making staff aware of their responsibilities
• To know and live Grantley Hall’s values every day without compromise
• Any other duties, deemed necessary