The Hoxton

Reservations Agent - London

The Hoxton
£18,000 - £20,000
12 Aug 2019
09 Sep 2019
Job Type
Full Time

Reservations Agent - The Hoxton London

We are currently looking for a Dutch and/or French speaking Reservations Agent to join our team.

There's no need for previous experience in this role. You’ll be part of our busy cluster reservations department who work with our growing Hoxton portfolio across Europe, providing brilliant & genuinely helpful customer service for every guest looking to experience the Hox way of hospitality. It’s an important role that often makes the difference between a critic and a return guest!

What you’ll do…

  • Deal with individual, telephone and website reservations
  • Keep an eye on our booking channels
  • Maximise revenue and identify sales opportunities
  • Work with corporate clients/bookers and agents
  • Step in for the Reservations Manager when needed

What we’re looking for…

  • No previous experience needed - it’s all about how you contribute to the team! We can teach you everything you need to know about the world of hotel reservations
  • We’re particularly looking for Dutch and/or French speaker this time around
  • You’re great with computers and on the phone
  • Since we’re opening in several exciting places, speaking additional lingos is an advantage
  • You’re looking for a place where you can be you; no clones in suits here
  • Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night
  • You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience
  • You’re not precious. We leave our egos at the door and help get shit done
  • You’re up for doing things differently and trying (almost) everything once
  • If we got stuck in a lift together we’d have a good time and share a few laughs
  • You want to be part of a team that works hard, supports each other and has fun along the way

What’s in it for you…

  • Join one of the fastest-growing companies in the UK
  • 25 days holiday (plus bank holidays), plus pension, a competitive salary and nifty rewards for going the extra mile and living our values
  • Excellent discounts across the entire Ennismore family for you and your nearest and dearest (even after you leave!)
  • Plenty of opportunity to progress and change it up across a diverse, global family of brands
  • Training and Development that helps you think, make and thrive at work
  • Free lunch before payday as a treat at the end of the month
  • Time off to volunteer with one of our partner charities
  • Regular team get togethers, from our weekly drinks to our (pretty special!) bi-annual parties…we know how to have a good time!

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