Assistant Venues Lettings Coordinator - Chiswick, London

Main tasks and responsibilities:

• To deal with lettings enquires in person, by telephone, post and email.
• To take and confirm bookings and dispatch and process application and agreement forms for the venues.
• To raise invoices, monitor collection of income and bank income as directed by the General Manager.
• To maintain filings and record systems, deal with routine correspondences and photocopying.
• To operate a range of payment systems including credit and debit cards. To ensure that all information relating to sales lettings is checked and authorised.
• To ensure that all information about the events and venues is correct at all times.
• To carry out general office duties as required, photocopying/scanning/faxing
• To maintain filing and records, deal with correspondences
• Deliver exceptional service to all customers and potential customers of the Centre
• To ensure all application forms are correct when sending or receiving
• Liaise with freelance technician for assistance on any bookings
• Ensure the efficient and effective operation of the Booking Process
• Ensure all customer sales and bookings are managed correctly, assisting customers in their choices
• Assist customers in weighing up their options, supporting the right choice of hirer for each individual customer
• Positively and proactively drive retention, adhering to Fusion sales driving and reporting procedures
• Accurately undertake cash handling and reconciliation procedures and administrative duties, as required
• Assist in the development of programming through innovative ideas and initiating actions to meet the demands of the customers.
• Assist in the communication and promotion of the centre’s services, ensuring all information given is correct and up to date.
• Deal with complaints in a sensitive manner, promptly and politely in accordance with Company guidelines
• Adhere to the Equality and Diversity Policy, Health and Safety procedures, operating procedures, customer service standards and uniform policy at all times
• Maintain effective filing systems
• Log correspondence and ensure it is responded to in an appropriate and timely manner
• Responsible for maintenance of site specific Artifax booking system
• Maintain accurate and sufficient records of hire agreements
• Ensure health and safety procedure is adhered to within own area of responsibility, fixing or escalating issues as appropriate

Essential criteria:

Experience

• Experience of delivering first class customer service in a high-pressurized sales environment
• Experience of all aspects of cash handling and reconciliation

Knowledge & Skills

• Ability to “seal the deal” without inappropriately pressurizing the customer
• Excellent verbal communication skills, including the ability to influence and persuade
• Good numerical and written skills
• Understanding of credit control
• Good basic awareness of employment and data protection legislation
• Excellent IT skills, including Microsoft Office
• Fast, accurate keyboard skills (40 WPM or higher)
• Excellent organizational and prioritization skills, including flexibility to competently manage frequently shifting priorities and never miss a deadline
• Excellent numerical and written skills
• Ability to maintain administration systems
• Knowledge of sales techniques

Behaviours

• Results-driven
• A solutions-focused team player with a “can-do” attitude
• Engaging
• Observant
• Analytical
• Discreet

The job description is intended to include the broad range of responsibilities and requirements of the post. It is neither exhaustive nor exclusive but while some variations will be expected, these will be at an appropriate level for the role

Some of the benefits you may enjoy as a Fusion team member include:

• Up to 22 days’ holiday, plus 8 bank holidays (pro rata)
• Free Gym & Swim membership at Fusion centres
• Employer Contribution Pension Scheme
• Discount on Bickels Yard Café F&B products 
• Eye test (DSE users)
• Cycle to work scheme
• Industry Leading Training

If you are looking to start or further your career in leisure, with a growing and dynamic company that makes a positive impact on the community, then we want to hear from you.

Click on the link to apply.

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Applicants who gain a 'conditional' job offer will be required to undertake appropriate checks and referencing before commencing employment. If the role you have been offered requires you to work with children or vulnerable adults or in an environment that deems necessary, the hiring manager will inform you if a DBS is applicable. If a DBS is undertaken your offer of employment will be subject to a satisfactory DBS check.

*In line with the Immigration, Nationality and Asylum Act, all applicants will be expected to provide proof of eligibility to work in the UK if invited to interview. Fusion Lifestyle recognises the benefits of a diverse workforce and we therefore welcome applications from all backgrounds and all sections of the community.