Head of Housekeeping - London

Head of Housekeeping - The Portobello Hotel - Notting Hill, London

The role is available to start from 01.09.2019, salary up to 11.50ph for the right candidate, full time role (40hr) per week, 28 days holiday per year (including bank holidays).​

We are currently recruiting for an enthusiastic and self-motivated Head of Housekeeping to join our Team at The Portobello Hotel in Notting Hill area, beautiful 21-bedroom boutique hotel.

Previous Experience Required

As a Head of Housekeeping department, you will be required to lead and coordinate all Housekeeping areas of the hotel – guest rooms, public areas, corridors and stairways, and all staff areas including staff canteen, locker rooms, and toilets, ensuring high-quality customer care and satisfaction is delivered at all times.

Key responsibilities:

Your primary role is to supervise, train and work alongside your staff to ensure all hotel rooms are sparklingly clean and in tip-top condition. 

But your expert knowledge will also be in demand with other departments. For instance, you'll be expected to liaise with the general manager and heads of department, attending regular meetings,

• Dealing with suppliers of linen, cleaning materials and guest supplies, such as soap, shampoo, etc.
• Controlling supply costs, as well as laundry, maintenance and wages
• Scheduling staff rotas
• Overseeing stocktakes, budgets and other paperwork, such as maintenance reports and safety audits
• Ensuring lost property is kept safely and returned to its owner
• Possibly overseeing supervisors and linen room and keep the right level of stock
• An awareness of green issues

Skills:

• Ability to nurture a good working relationship with other departments, such as reception and maintenance
• Stunning time management skills so you can juggle your duties
• Attention to detail to ensure rooms are spic and span and well serviced and that equipment is stored safely
• A stickler for health and safety as some staff may need to be trained to use hazardous cleaning materials
• Know security protocol in case of emergency
• You've got to be self-motivated, adaptable, an excellent team motivator and team builder.
• You will also need to be effective at cost control, keeping wages, uniforms and laundry within budget
• Be responsive and be able to solve problems thinking on your feet
• Be self-critical and maintain a high level of consistency throughout
• Have a minimum of two years’ experience in similar role