Skip to main content

This job has expired

Client Services Administrator

Employer
Nuffield Health
Location
England, London, Docklands
Salary
£20000 - £22000 per annum + gym & healthcare
Closing date
20 Aug 2019

View more

Sector
Commercial Leisure, Attractions & Entertainment jobs, Front of House
Job Type
Full Time
Send job

Job Details

Client Services Administrator
Canary Wharf
Full time, 40 hours per week

We are looking for a Client Services Team member to work at one of our high profile sites in Canary Wharf.
The team member will warmly meet and greet all our visitors, ensuring the smooth running of the reception with member's journeys as your top priority, excellent customer service is essential in this role.

The Client Services team will deal with membership enquiries, appointments and bookings with the highest standard of attention to detail and customer focus.

You will support with queries relating to Physiotherapy, GP, Health Assessment, Emotional Wellbeing and Nutrition to create a professional first impression.

This role will require you to work different shift patterns between 07:30 am and 18:00 pm.

Responsibilities include:

  • Paying particular attention and focus with our booking systems ensuring that all client enquiries are processed and dealt with effectively.
  • Working as part of a team to ensure customer service levels exceed expectations
  • Will form an integral part of the 'Customer Journey' and will strive to continually review and improve where possible.
  • Management of diaries and client appointments for all departments in the clinic.
  • Strong communication skills with clients and employees both face to face, by telephone and written correspondence.
  • Ensuring the reception area is neat and tidy at all times
  • As part of the onsite team you will be expected to work closely with all departments and team members to ensure consistency and professional delivery of services as a team.
  • To complete monthly KPIs


    • Skills/Experience required:

  • Experience in a customer service focused environment
  • Outstanding communication and customer service skills
  • Approachable, personable and able to adapt to different situations, always keen to delight customers and improve their experience
  • A team player with exceptional planning and organization skills with the ability to multi task.
    Excellent attention to detail.
  • Ability to work in a pressurised environment.
  • Flexible and 'can do' attitude.
  • Excellent customer service skills.
  • Excellent IT skills, with proven skills in Microsoft Excel, PowerPoint and Word


    • We want you to be the best you can be. So we promise to support you with training, career development and our unique health and wellbeing focused benefits package. This includes free membership of your local Fitness and Wellbeing Club, private healthcare and an annual health assessment, as well as a range of lifestyle and financial wellbeing benefits. We want to help you live well and get the balance right in life, so we'll give you 25 days' holiday in your first years here - and we'll reward you with more annual leave for building your career with us.

    About Nuffield Health

    Nuffield Health is Britain's largest and most pioneering healthcare charity, integrating fitness and well-being, prevention and cure. We've brought together our hospitals, clinics, fitness & wellbeing centres as well as our diagnostic units into one holistic healthcare service provided from over 200 locations. A not-for-profit organisation, we reinvest every penny we make into helping the people of Britain to lead healthier, happier lives. In today's healthcare market, we're in an enviably strong position.

    Company

    Company info
    Mini-site
    Nuffield Health
    Send job

    Get job alerts

    Create a job alert and receive personalised job recommendations straight to your inbox.

    Create alert