Assistant Restaurant Manager - Edinburgh
- Employer
- Fazenda
- Location
- Edinburgh
- Salary
- Competitive
- Closing date
- 3 Sep 2019
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Assistant Restaurant Manager - Fazenda Edinburgh
REPORTS TO: Restaurant Manager
DEPARTMENT: Management
PURPOSE
- Responsible for the effective daily running of the Front of House teams
- Act as Duty Manager when required
- Manage and develop the Floor team
- Manage and motivate employees so that they work in an efficient and collective manner to deliver exceptional customer service
KEY SKILLS & EXPERIENCE
- Strong knowledge and understanding of City District systems, policies and procedures
- Strong written and spoken English and excellent IT skills
- Full knowledge & understanding of relevant legislation
- Committed to delivering exceptional customer service
- Leads by example and brings out the best in team members by harnessing and developing individual talent
- Developed knowledge of food and drink
BEHAVIOURS
- Self-disciplined & highly organised
- Proactive & pragmatic problem solver
- Fair & inclusive leadership style
- Confident decision maker
- Approachable & polite
- Calm under pressure
- High attention to detail
TIME IS FOCUSSED ON / RESPONSIBLE FOR….. this is not an exhaustive list and you are expected to carry out the activities necessary to fulfil the job purpose
OPERATIONS
- Responsible for ensuring the floor team is fully staffed and rotas are completed on time in line with budge
- Providing regular feedback to the Front of House teams to ensure they consistently deliver an exceptional experience
- Ensuring Front of House, both internally and externally, is prepared, presented and maintained in line with City District guidelines
- Acting as Duty Manager including full opening and closing procedures are followed including due diligence, cashing up, checking departmental checklist have been completed
- Daily front of house accounting processes including invoicing, banking and F & B
- Working with the Reception Manager to ensure all customer feedback and complaints are handled in a timely and appropriate manner
- Playing an active role in Management and Departmental meetings and taking ownership for implementing outcomes and actions
PEOPLE
- Coaching and developing the skills and behaviours of the Floor Team
- Organising and delivering training including induction, product knowledge and skills based development
- Managing the performance & behaviour of the Floor team in line with City District policies and procedures
- Co-ordinating the training & development of floor team members
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