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Assistant Restaurant Manager - Edinburgh

Employer
Fazenda
Location
Edinburgh
Salary
Competitive
Closing date
3 Sep 2019

Assistant Restaurant Manager - Fazenda Edinburgh

REPORTS TO: Restaurant Manager

DEPARTMENT: Management

PURPOSE

  • Responsible for the effective daily running of the Front of House teams
  • Act as Duty Manager when required
  • Manage and develop the Floor team
  • Manage and motivate employees so that they work in an efficient and collective manner to deliver exceptional customer service 

KEY SKILLS & EXPERIENCE 

  • Strong knowledge and understanding of City District systems, policies and procedures
  • Strong written and spoken English and excellent IT skills
  • Full knowledge & understanding of relevant legislation
  • Committed to delivering exceptional customer service
  • Leads by example and brings out the best in team members by harnessing and developing individual talent
  • Developed knowledge of food and drink 

BEHAVIOURS 

  • Self-disciplined & highly organised
  • Proactive & pragmatic problem solver
  • Fair & inclusive leadership style
  • Confident decision maker
  • Approachable & polite
  • Calm under pressure
  • High attention to detail 

TIME IS FOCUSSED ON / RESPONSIBLE FOR….. this is not an exhaustive list and you are expected to carry out the activities necessary to fulfil the job purpose 

OPERATIONS

  • Responsible for ensuring the floor team is fully staffed and rotas are completed on time in line with budge
  • Providing regular feedback to the Front of House teams to ensure they consistently deliver an exceptional experience
  • Ensuring Front of House, both internally and externally, is prepared, presented and maintained in line with City District guidelines
  • Acting as Duty Manager including full opening and closing procedures are followed including due diligence, cashing up, checking departmental checklist have been completed
  • Daily front of house accounting processes including invoicing, banking and F & B
  • Working with the Reception Manager to ensure all customer feedback and complaints are handled in a timely and appropriate manner  
  • Playing an active role in Management and Departmental meetings and taking ownership for implementing outcomes and actions 

PEOPLE

  • Coaching and developing the skills and behaviours of the Floor Team
  • Organising and delivering training including induction, product knowledge and skills based development
  • Managing the performance & behaviour of the Floor team in line with City District policies and procedures
  • Co-ordinating the training & development of floor team members 

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