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Operations Manager - London

Employer
Fusion Lifestyle
Location
London
Salary
£23,000
Closing date
2 Sep 2019

Operations Manager - London

We are recruiting for an Operations Manager with experience of managing fitness and gym areas.

Fusion’s Operations Managers turn their passion for leisure and fitness into engaging programming that ensures customer satisfaction, and repeat business.  As the Operations Manager you will keep up with emerging industry trends, ensuring all programming is fit for purpose, capitalising on revenue for all dry-side activities; including tracks, halls, studios, crèche, soft play, and junior activities. You will also mentor and develop your team, serve as Duty Manager and deputise for the General Manager as required.

To be successful as an Operations Manager, you will need to have previous management/supervisory experience within the leisure, hospitality, or service industries, and be familiar with team training, development, appraisals and recruiting staff. You’ll also need experience of working as a Fitness Instructor, Personal Trainer or Group Exercise Instructor. Excellent verbal communication skills, including the ability to influence and persuade, alongside strong written and numerical skills are essential.
A First Aid at Work Certificate and a UK recognised pool lifeguard qualification are also desirable, although training can be offered for these. CIMSPA membership is also desirable, but not essential.

The main tasks and responsibilities of this role include (but are not limited to):

  • Drive and achieve Centre financial targets and dry-side KPI's: including customer service, occupancy and revenue targets; payroll costs and participation levels, and support in the preparation of annual service and financial plans
  • Continuously review dry-side programming, developing and improving as required
  • Ensure the delivery of enjoyable, cost-effective and safe activities
  • Establish and maintain excellent relationships with our customers and potential customers
  • Responsible for the day-to-day management of the leisure centre, and Deputise for the General Manager as required
  • Ensure that all contracts, licenses and documentation required for the safe and effective operation of the centre are in place and adhered to consistently
  • Line management responsibilities for recruitment & induction; delivering training, appraisals, development and performance management of staff as necessary
  • Supported by the Divisional Technical Trainer, ensure IQL CPD, record keeping and verification requirements are complied with at the Centre

We have high expectations of our Operations Managers as many go on to become our next Centre Managers. Accredited by the Institute of Management and Leadership, you will have the opportunity to benefit from the STRIDE programme; our excellent industry leading management training and development scheme.
You will also work within a fast-pace, stimulating environment that fosters a culture of team work and fun.

Some of the additional benefits you may enjoy as a Fusion team member include:

  • Up to 22 days’ holiday, plus 8 bank holidays (pro rata)
  • Free Gym & Swim membership at Fusion centres
  • Employer Contribution Pension Scheme
  • Discount on Bickels Yard Café F&B products 
  • Eye test (DSE users)
  • Cycle to work scheme
  • Industry Leading Training

If you want to further your career in leisure within a growing and dynamic company that makes a positive impact on the community, then we want to hear from you. 

Click on the link to apply.

 

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Applicants who gain a 'conditional' job offer will be required to undertake appropriate checks and referencing before commencing employment. If the role you have been offered requires you to work with children or vulnerable adults or in an environment that deems necessary, the hiring manager will inform you if a DBS is applicable. If a DBS is undertaken your offer of employment will be subject to a satisfactory DBS check.

 

*In line with the Immigration, Nationality and Asylum Act, all applicants will be expected to provide proof of eligibility to work in the UK if invited to interview. Fusion Lifestyle recognises the benefits of a diverse workforce and we therefore welcome applications from all backgrounds and all sections of the community.

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