Room Attendant

MAIN OBJECTIVES & JOB ROLE

The Housekeeping Department is responsible for the upkeep and               cleanliness of all Guest rooms, Public areas across the Atrium, Hotel, Orangery, Paddock, and Pavilion. As part of the Housekeeping team you will be able to work under your own steam and deliver an outstanding customer     experience in a professional and efficient manner to all our customers and guests.

• Service a number of guest rooms each day to Whittlebury Hall standard. Basic duties will include bed changing/making, dusting, vacuuming, cleaning of bathrooms. Replenish consumable items. Cleaning of public areas and back of house.

• To report any maintenance issues/damage or missing items to your Supervisor.

• To report and safeguard all lost property items ensuring it is all handed in following the company procedures.

• To report any smoking/sick rooms to your Supervisor.

• Carry out Guest requests in a willing and pleasant manner as their satisfaction will be your priority.

• Ensure all keys taken are signed in and out on a daily basis to ensure security of all keys.

• Must have the ability to work under pressure and meet deadlines

• Be able to adopt a positive and flexible attitude to changing priorities and procedures, including changes to shifts/rotas.

HEALTH & SAFETY

• Adhere to the company’s procedures on health & safety, security and hygiene.

• Full awareness and compliance with the fire evacuation procedures.

• Reporting any accidents and potential hazards to the Department Head.

TRAINING

• To attend any internal or external courses that management deem beneficial.

• To help and advise new staff on all aspects and standards in all job activities

• To complete all online training within time limit set

MAINTAINING IMAGE OF THE HOTEL

• To be smart in appearance and courteous at all times, and to act as an ambassador of the hotel.

• To be punctual for duty at all times.

OCCASIONAL DUTIES

• Carry out any reasonable request made by management
• To be flexible in the duties required by you, by assisting in another department if requested to by Department Head.