Night Supervisor (Front Office) - Derby

Posting Date Jul 24, 2019
Job Number 19101562
Job Category Rooms and Guest Services Operations
Location Breadsall Priory Marriott Hotel & Country Club, Moor Road, Derby, Derbyshire, United Kingdom
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

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Breadsall Priory Marriott Hotel & Country Club offers its associates a competitive salary, gym membership, staff meals, car parking and generous global hotel discounts for you, your friends and family.

This four star hotel has a focus on culinary excellence and provides staff with extensive, ongoing training and development. Marriott International is the worlds' largest hotel company and provides associates with exciting long term career opportunities.

Ideally placed in Morley, just north of Derby, Breadsall Priory holds the distinction of being the oldest Marriott location in the world; our elegant Priory rooms date back to 1260.

At Breadsall Priory Marriott Hotel no two days are the same, with an exciting blend of guests and large events. Our hotel is a great place to develop your skills, supporting weddings, prolific golf events, sports teams, extensive leisure facilities and contemporary British dining at our hotel's on-site Priory Restaurant.

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels, Marriott International's flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

Job Summary

Processall guest check-ins, verifying guest identity, form of payment, assigning room,and activating/issuing room key. Set up accurate accounts for each guestaccording to their requirements. Enter Marriott Rewards information. Ensurerates match market codes, document exceptions. Secure payment prior to issuingroom key, verify/adjust billing. Compile and review dailyreports/logs/contingency lists. Complete cashier and closing reports. Supplyguests with directions and property information. Accommodate guest requests,contacting appropriate staff if necessary. Follow up to ensure requests havebeen met. Process all payment types, vouchers, paid-outs, and charges. Balanceand drop receipts. Count and secure bank at beginning and end of shift. Obtainmanual authorizations and follow all Accounting procedures. Notify LossPrevention/Security of any guest reports of theft. Assist management intraining, evaluating, counselling, motivating and coaching employees; serve as arole model and first point of contact of the Guarantee of Fair Treatment/OpenDoor Policy process. Develop/maintain positive working relationships; supportteam to reach common goals; listen and respond appropriately to employeeconcerns.

Followcompany policies and procedures; report accidents, injuries, and unsafe workconditions to manager; complete safety training and certifications; ensurepersonal appearance is clean and professional; maintain confidentiality ofproprietary information; protect company assets. Welcome and acknowledgeguests; anticipate and address guests' service needs; assist individuals withdisabilities; thank guests with genuine appreciation. Speak using clear andprofessional language; prepare and review written documents accurately andcompletely; answer telephones using appropriate etiquette. Ensure adherence toquality standards. Enter and locate information using computers/POS systems.Stand, sit, or walk for an extended period of time. Move, lift, carry, push,pull, and place objects weighing less than or equal to 10 pounds withoutassistance. Perform other reasonable job duties as requested by Supervisors.

MarriottInternational is an equal opportunity employer committed to hiring a diverseworkforce and sustaining an inclusive culture. Marriott International does notdiscriminate on the basis of disability, veteran status or any other basisprotected under federal, state or local laws.