Senior In Hall Operations Manager - ExCel Exhibition Centre (Catering)

ExCeL London, the exhibition and international convention centre, is the host venue for a variety of events from award winning exhibitions and conferences to international association meetings, product launches, banquets, award ceremonies, sporting events and great days out.

Levy UK are looking to recruit a Senior In Hall Operations Manager to manage our high volume and constantly evolving retail offer across 6 different brands over 13 different areas including 2 seated areas, plus, so much more!

If you have experience in strategically planning and overseeing high volume multiple retail concepts, are team and customer focused and are looking for a challenging and rewarding role within a company that supports growth - we want to hear from you!

Responsibilities

• Fully responsible for the Concession team within Excel, Levy UK venue which consists of 6 different brands across 13 different areas including 2 seated areas - plus so much more.
• To inspire the team to deliver exceptional service to our clients and guests through the Levy Difference
• To support and lead the Concession staff and managers to ensure operational excellence and efficiency at all times aiming to exceed the client and guest expectations.
• To review the Retail business and performance  and ensure delivery of key financial targets and customer feedback targets of 90%
• To support the Concession team in continual development of the business using new products, service techniques and other efficiencies.
• To demonstrate full alignment to our Levy UK vision and values by doing the right things and celebrating successes
• Living the Levy Difference in everything we do.
• Lead the day to day Retail operation for event days.
• Oversee the set up and clear down on non-event days

Ideal Candidate

• Confidently able to manage a multi million £ turnover within a mixed portfolio of outlets across both event catering and fixed units
• Multi site / outlet management essential
• Senior management presence to engage with peers and functional specialists, so that all are focused on delivering a consistently great product.
• Positive and passionate focus on food – a natural passion for  food and hospitality
• Experienced in leading the implementation of change programmes to deliver operational benefits.
• Comfortable working within brand guidelines to deliver results
• Experience in fast paced multipe food and retail outlets
• Excellent communications skills – able to influence at all stakeholder levels
• Experience of working with a varied client group
• Previous P&L accountability and strong financial acumen
• Demonstrates flexibility and agility
• Calm and structured approach, coupled with resilience and problem-solving skills
• Entrepreneurial spirit

Package Details

• £45,000 - £50,000 depending on experience plus benefits
• 5 out of 7 flexibility required
• Excellent career progression and development opportunities
• A high profile, key contract with lots of scope for innovation and autonomy