Customer Relationship Management Executive - Flannels - London

Closing Date for this application is 28/08/2019

If this position receives high volumes of applications we reserve the right to close this advert earlier than stated, so please apply early to avoid disappointment.

FLANNELS is the luxury fashion destination for men and women, home to an edit of over 200 brands from established international designers to contemporary labels.

With an innate attention to detail and a timeless style, FLANNELS offers a luxury lifestyle that is as traditional as it is modern. Be it through our stores or website, we ensure an elegant simplicity, so nothing can detract from the brands we represent.

Key Responsibilities:

Reporting into the Assistant CRM Manager, your day to day tasks will include:

• Manage the CRM briefing, creative, segmentation, scheduling and delivery of all BAU email and push notifications
• Understand and create mobile-first campaigns
• Responsible for implementing ongoing test and learn strategy to continually improve CRM communications
• Deliver weekly and monthly reports focusing on BAU campaigns and database performance, feeding results back to the wider business
• Build a good relationship with the email service provider, ensuring that all areas of the platform are optimised
• Own and manage email and push calendar for USC aligning with wider teams to support business objectives
• Responsible for maintaining customer database, identifying key customer segments and targeting across relevant email programs
• Keep up to-to-date on industry insight and email marketing trends

Skills & Competencies:

• A self-starter mind-set, with the ability to work under minimal supervision and guidance
• Results driven and delivery focused. Enthusiasm, energy and determination to achieve results, including those achieved through influence on related teams
• Numerate and analytical and be able to provide insights
• Excellent communication skills
• Educated to degree level
• Experience in working with data analysis and segmentation
• Experience in the retail sector is desirable, though not essential
• Strong project management – ability to manage and deliver several campaigns at the same time