Skip to main content

This job has expired

Receptionist

Employer
Principal
Location
Edinburgh
Closing date
28 Aug 2019

View more

About us

Our historical hotel has recently joined InterContinental Hotel & Resorts Brand, the first international luxury travel hotel brand in the world, as InterContinental Edinburgh The George. We are five listed Georgian townhouses, built in 1775 as homes for Edinburgh’s most prosperous citizens. Winner of Luxury Brand Hotel of the Year Edinburgh at the 2019 Scottish Hotel Awards.

Your day to day

As receptionist, your role is to ensure smooth check-in and check-out of guests, following company guidelines at all times. You will live the InterContinental values every day and ensure that our service behaviours are followed through at each stage of the guest stay. To anticipate customer needs wherever possible, and to react to these to enhance customer satisfaction. You will promote all the hotels facilities and amenities to the guest, always looking for opportunities for suggestive selling.

What we need from you

You should have effective communication skills, a good attention to detail and clearly customer focused, with a dynamic and flexible attitude. It is essential that you have Hotel Reception experience, ideally within a 4/5 Star hotel to be considered for this role. You will have working knowledge of Opera and micros.

What we offer

  • A competitive salary
  • 28 days holiday each year, including bank
  • Hotel based incentive and recognition schemes
  • Access to our Benefits portal, which includes discounts on some travel, leisure time activities, health, retail and motoring
  • Discounted accommodation with competitive colleague rates at our other hotels
  • Long service awards which increase with length of service
  • Excellent training and development opportunities within the hotel, the Company and our online e-learning portal
  • Financial rewards for delivering sensational service
  • Free meals on duty
  • Great IHG Perks

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert