Fitness Instructor - Arundel

Fitness Instructor/Coach - Hilton Avisford Park - Walberton, Arundel

Job Purpose: To deliver outstanding levels of service in supporting members in achieving their goals and the club achieving its financial objectives.

Generally receives direction from: Fitness Supervisor | Club Manager | Director of Operations | General / Hotel Manager

Generally provides direction to: None

Key Performance Indicators: Departmental goals in relation to Financial Performance, Guest Experience and TM Experience, Relevant Quality/Brand/Safety Audits.

Behaviours and competencies which need to be demonstrated:

• Teamwork
• Customer Focus
• Living the Values
• Dependability
• Adaptability
• Quality
• Productivity

Planning Activities - 5%

• Schedule annual holidays – where possible in alignment wi th business trading cycle.

Organizing Activities - 5%​

• Organise yourself and your work area /tools to ensure you are able to deliver excellent customer service.
• Schedule induction programs for member
• Ensure all financial transactions are completed to company standard.
• Report for duty on time in line with departmental personal presentation standards.
• Submit specific time off request per department guidelines.
• Be aware of planned learning sessions and attend as required.
• Be aware of the department standards, goals, objectives an d performance.

Directing Activities - 40%

• Run classes / provide coaching as scheduled by the Club Manager.

Guest Facing Activities - 40%

• Ensure all members and hotel guests are acknowledged immediately.
• Ensure all members and hotel guests receive a friendly, efficient service with appropriate personalised plans that support their membership goals
• Deal with any member problems effectively and refer any which you cannot resolve to your supervisor.
• Support membership growth by working proactively with sales team and supporting inquiry conversion via telecoms, prospect club tours etc
• Demonstrate an awareness of member priorities and anticipate needs.
• Action all member requests in friendly efficient manner.
• Be aware of company policy and legal requirements that affect your role and always respect the privacy / confidentiality of our members and guests.
• Support club reception /operations when required.

Team Activities - 10%

• Work as part of the Fitness team, interacting positively with your colleagues.
• Attend any team briefings, meetings or training as required.
• Ensure your behavior respects the perspective, privacy, safety and security of members and your colleagues.
• Provide constructive suggestions /feedback to the leadership group on product, process or learning delivery improvements.
• Apply yourself fully during team training and briefing exercises.
• Always deliver your ‘fair share’ in team task elements of the role and support colleagues whose workload may temporarily exceed your own.

SPECIFIC JOB KNOWLEDGE, SKILL, ABILITY and BEHAVIOUR REQUIREMENTS

The individual must possess the following knowledge, skills, abilities and behaviours and be able to perform the essential functions of the job, with or without reasonable accommodation.

Team Work

The ability to work co‐operatively with others, be part of a team and work together as opposed to working separately or competitively. The willingness to co‐operate with others and seek common goals. Demonstrated through:

• Reporting for your shift on time, ready to start work and working to set productivity standards
• Respecting the point of view of others and recognizing the contribution made by others
• Being a role model for the Hilton family brands to new team members
• Actively contributing to club objectives
• Treating stock items, club property, your uniform and your working tools with care and respect and reporting suspicious activities
• Being flexible in line with the needs of the business
• Building relationships with colleagues and guests based on openness, honesty and trust

Customer Focus

The ability to proactively sense and take action on customer needs and opportunities. The willingness to exceed customer expectation. Demonstrated through:

• Engaging with every member and hotel guest
• Building rapport with individuals and groups that you coach.
• Providing support to members by helping set realistic goals around designed programs
• Supporting members who are ‘slipping’ of program but whose goals remain intact.
• Anticipating the needs of the guest before they have the opportunity to make a request
• Adhering to Brand & Company standards
• Actively representing the club at all times
• Acting on member problems by either dealing effectively with the issue or seeking assistance from your manager or supervisor
• Actively seeking feedback and checking on member satisfaction on a consistent basis

Living the Values

The ability to inspire day to day demonstration of the Hilton values. The willingness to walk the talk and positively project the face of Hilton Worldwide. Demonstrated through:

• Having a confident approach to your work
• Demonstrating passion and pride in your everyday work
• Demonstrating skills and knowledge from the brand and product training you receive
• Being a team player in everything you do
• Being the owner of your actions and decisions
• Being open and honest at all times
• Communicating openly with team members, supervisors and managers
• Proactively communicating priorities within the team.
• Ensuring a ‘Can Do’ attitude to ensure the success of the department/hotel

Dependability

The ability to do what is required to meet commitments and to deliver as needed. Demonstrated through:

• Attending your shift on time, ready to start work
• Working to set productivity standards
• Actively communicating with and supporting other team members in the club
• Staying calm under pressure and maintaining a polite and professional manner
• Asking for help when you need it

Adaptability

The ability to be flexible and change as needed. The willingness to learn from others. Demonstrated through:

• Approaching all situations with an unbiased and open mind
• Being flexible to the needs of the business
• Approaching change in the club or hotel with a positive attitude
• Supporting other departments as and when required

Quality

The ability to meet commitments in accordance with requirements and deliver value. The willingness to pursue excellence. Demonstrated through:

• Always reporting for duty dressed in line with the company grooming standards
• Recognising member fitness capability and matching program plans to their goals successfully
• Adhering to club /brand standards at all times
• Completing department and hotel checklists prior to finishing a shift and always to standard
• Ensuring all tasks are completed to high standards and within the given timescales
• Demonstrating a pride and passion for your club and the brand
• Demonstrating skills and knowledge from training on a daily basis
• Adhering to company policies relating to H & S at work

Productivity

The ability to maximize output with minimum input. The willingness to seek more efficient and effective ways of getting things done. Demonstrated through:

• Attracting optimum members to classes and maximising 1:1 opportunities
• Being able to plan and prioritise your own workload
• Ensure all work tasks are carried out within agreed standards and timescales
• Ensuring all members are charged accurately and accounts settled
• Actively participate in all club / hotel incentives
• Actively seeking feedback to ensure your professional development

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the General / Hotel Manager based upon the particular requirements of the company.

• Provide training to other hotel team members on department procedures, standards and principles, as needed.
• Participate in system development projects and quality enhancement pilots.
• Participate in Brand Culture Programs, Health and Safety Committee etc.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to perform the essential functions of the job, with or without reasonable accommodation.

• Excellent Team working skills
• Excellent communication skills

PREFERRED QUALIFICATIONS

• Experience working as part of a team
• Experience working in a fitness role and with club related pool plant.
• NVQ (level 2 and 3) – Fitness Instructor
• First Aid at Work
• Pool Attendant / Responder / Lifeguard

GROOMING

All team members must maintain a neat, clean and well‐groomed appearance (specific standards available).