Commercial Supervisor - Windsor
LEGOLAND Discovery Centre Birmingham, King Edwards Rd
Birmingham, WEST MIDLANDS, B1 2AA
We are LEGOLAND Discovery Centre Birmingham and we are part of the magical Merlin Entertainments!
Right now, we have a fantastic opportunity for a supercharged and enthusiastic Commercial Supervisor to assist with the management and coordination of our passionate and wicked-cool team!
About the role
Reporting to the Commercial Manager and managing a team of hosts and team leaders, you’ll take the lead in delivering a super-mega-awesome visitor experience for our young guests (and their parents), ensuring the smooth running of the catering and retail operations, maximising revenue and making sure our guests have a Bricktastic experience.
Working on the front line and in the thick of the action, in both our LEGOLAND Discovery Centre Café and shop, outstanding customer service will come naturally to you, as will the ability to lead by example whilst creating a motivational team environment.
Whether you’re catering for our day visitors or for kids parties, you will be on hand to ensure guests receive LEGOtastic service. You will actively seek ways to increase revenue and keep wastage to a minimum; liaising with suppliers to ensure efficient stock management, coaching staff to achieve spend targets and especially supporting the catering team to deliver the highest quality standards of food hygiene.
This is a full time permanent role, working 5 days from 7 and as weekends and holiday periods are our busiest time this will include doing your fair share of weekends and bank holidays on a roster basis.
It goes without saying that you'll have loads of experience working in customer facing environments that put the customer experience at the heart of everything. You'll be able to demonstrate how your customer service skills are second to none and that you're a natural when it comes to interacting with LEGO fans of all ages.
Previous experience of supervising and leading a team in a catering environment is essential and our ideal candidate will have strong communication skills coupled with bags of enthusiasm and energy. Level 3 – Supervising Food Safety in Catering is desirable but level 2 certification with solid experience in catering will be considered. You will also need the ability to 'think on your feet' and take ownership of any problems or minor complaints that may rise.
You will need to be a role model for the team, leading by example, setting the high standards expected in this department. You will enjoy working to a high standard within a busy and often pressurised environment whilst engaging in conversation and interacting with our guests in an open and genuine manner. Naturally, you are a reliable and customer focused team player and will take pride in ensuring that you are consistently delivering a service that goes above and beyond.
About the benefits
Alongside a competitive salary of £20,000 per annum, you’ll also enjoy holiday entitlement that increases with service length (starting with 28 days, inclusive of bank holidays, and rising to 33 days). You can also look forward to a great benefits package including a Group Personal Pension Plan, Merlin Magic Pass (giving free admission to all of Merlin’s attractions) an Employee Assistance Programme, Life Assurance, 25% discount in our retail shops and restaurants, 40% discount online off of LEGO, and much more!
Perhaps the biggest benefits of joining us however are the amazing opportunities to advance your career. Merlin is a large, global, expanding business, with no end of operational, or senior management roles, so for an ambitious and talented individual looking to go much further with their career, we can provide the opportunities and the support to help you realise your potential.
About the attraction
Step inside LEGOLAND Discovery Centre and it's like you have just jumped into the biggest box of LEGO® ever! Reach out and touch the stars in the 4D cinema, learn top LEGO building secrets from the Master Model Builder, join the battle on Kingdom Quest - an interactive LEGO laser ride, see iconic landmarks in MINILAND, make a celebration even more memorable in one of our special party rooms, enjoy interactive educational workshops with your classmates, and much more... It's the ultimate place for all LEGO fans – young and old! With over 2 million LEGO bricks under one roof, what will you discover?