Hotel Restaurant & Bar Host

Warwick Castle Resort, Warwick Castle
Warwick, WARWICKSHIRE, CV34 4QU
United Kingdom

Join the team at Britain’s Ultimate Castle!

·      Are you ready for a spectacular season at Warwick Castle?

·      Do you have the spellbinding engagement in you to create lifelong memorable experiences for our guests?

·      Can you bring a sense of fun to your work and encourage a collaborative culture across the team?

Here at Warwick Castle we are looking for smart and talented people to deliver brilliant customer service to ensure our guests experience the fun of real history.

About you:

Are you enthusiastic, energetic, and able to put a smile on guest’s faces?

Can you work on your own, and also part of a team?

Do you have an eye for detail?

Are you able to deliver brilliant customer service, finding ways to go the extra mile?

If you can answer yes to these questions, we want to hear from you!

We are currently recruiting a Hotel Restaurant & Bar Host to join our dedicated Accommodation Team. Reporting to the Hotel Duty Managers you will assist the Knight’s Village Team in delivering the highest possible service and standards, ensuring we exceed the expectations of our guests in accordance with health and safety.

 

The key objectives of the role include but are not limited to:

·         To deliver ultimate customer service to all of our guests and contractors on a daily basis

·         To be consistent in delivery and approach to the day to d ay demands on the business

·         To adhere to health, safety and food hygiene regulations at all times

·         To look smart and wear the correct uniform at all times

·         To ensure food safety practices to include due diligence defence guidelines for Health & Safety, health & hygiene, waste removal and waste disposal, in line

        with company policy and Charnwood audits.

·         Maintain the highest possible standards in all areas to ensure maximum customer satisfaction.

·         Assist with developing new initiatives to drive continual department improvements.

·         Deliver customer service to exceptional standards on a daily basis in conjunction with mystery shopper audits and KPI scores.

·         Ensure all relevant paperwork is completed accurately.

 

Hourly Salary £6.97 - £8.21

This is a seasonal time position and you will work 5 days out of 7, including weekends, evenings and bank holidays. Shift Patterns are  7 – 1pm (breakfast) or 5 – 11pm (Dinner) Flexibility is therefore essential. This contract ends on the 28th September 2019.

We offer fantastic benefits including a Merlin Magic Pass, allowing you to take family and friends to visit Merlin Attractions for free, 40% discount on LEGO booked online, 25% off in our retail shops and restaurants and much more!

About Merlin

MERLIN ENTERTAINMENTS is the leading name in location-based, family entertainment, and has seen the most successful and dynamic growth of any company in the sector over the last five years. Europe’s Number 1 and the world’s second-largest visitor attraction operator, Merlin now operates over 100 attractions, eleven hotels and three holiday villages in 23 countries, across four continents. The company aims to deliver memorable and rewarding experiences to its 54 million visitors worldwide, through its iconic global and local brands – including Madame Tussauds, SEA LIFE, LEGOLAND and the Coca-Cola London Eye - and the commitment and passion of its managers and 29,000 employees.