sea chefs

Receptionist - Onboard a Cruise Ship

sea chefs
26 Jul 2019
23 Aug 2019
Job Type
Full Time




Job Summary



  • To provide the highest level of service to all passengers at the reception desk
  • Know and adhere to company regulations, SOP's and ISM, especially where relevant to the Ships Operation.
  • To constantly operate in the interests of the Owner and Supplier
  • Responding to front desk general enquiries.
  • The primary passenger service contact with regards to resolving any service issues.
  • Guest check-in.
  • Foreign currency exchange.
  • Ship's lay out/directional advice for passengers. General information on cabins, amenities, ships facilities and activities.
  • Internal and external switchboard operation.
  • Interdepartmental liaison for special requests.
  • Passenger account queries.
  • Use of the Property Management System,
  • Responsible for a substantial cash float.
  • Cashing travelers cheques.
  • Computer log of all technical faults reported by passengers and staff.
  • Voyage notes - logging all queries from each voyage.
  • Written Reports on comments/complaints and follow through on same.
  • Assist at immigration inspections.
  • Lost and found management.
  • Keeping relevant information for ports of call, port highlights production.
  • Taking and logging of fax messages and delivery of same.
  • Stamp selling and landing of mail with the Port Agent.

Job requirements

  • Good command of the English language
  • Patient, tactful, friendly and helpful at all times
  • Outgoing and courteous and a team player
  • Able to work under pressure and have a high level of integrity
  • At least one or two other languages.


  • At least two years of experience in a service orientated environment
  • Working experience with an international clientele
  • Must be self disciplined and be able to communicate with passengers and crew
  • Must be a self motivated person
  • Should have ambition for promotion
  • Ability to work in a team
  • Ability to understand and follow verbal and written instructions and see to completion to the task assigned.

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