Front of House Apprenticeship - Acton Leisure Centre - Acton

Everyone Active are looking for enthusiastic and energetic candidates to work towards their Customer Service Level 2 Qualification and work as part of a friendly team to provide a fun, safe and quality experience for all of our customers.

Your duties will include:
• Greet and serve customers with the highest level of customer service
• Marketing - Promoting the business
• Deal efficiently with phone and email enquiries
• Train and use various computer software systems
• Advise customers and handle a wide range of enquiries on a variety of products
• Handle money and train on how to take card payments
• Membership Sales - including taking potential members on tours around the centre to show them what facilities we offer and offer a price presentation
• Attend outreach events to promote the centre
• Cold calling as part of the membership sales process
• Undertake other duties as directed.

Offer a warm and friendly welcome every time and deliver a customer experience that generates customer compliments. We will want you to listen, value and respond to all comments made by customers.

Your duties as Receptionist Apprentice will include:
• Start shifts on time
• Wear uniform as per the company standard
• Ensure that the ‘Customer Care’ and ‘Bookings and Reception’ standards are delivered consistently as per the company procedures.
• Deliver a customer experience that generates customer compliments
• Ensure knowledge of Site programmes, activities and special offers
• Ensure all ‘bookings and reception’ enquiries are dealt with in an efficient and effective way.

Service Development
• Financial transactions are complete without error

Promote 30 minutes of activity 5 times per week by providing a wide range of quality activities.
• Ensure all enquiries are dealt with using sales system as laid out in the companies’ standards.
• Recognise opportunity of sales through enquiry
• Promote the concept of 30 minutes of activity 5 times a week.

Provide dedicated, qualified, well trained colleagues to support customers and make their Visits enjoyable.
• Attend Meetings as required
• Undertake Training as required.
• Help develop new members of the team

This is a full-time position and you will be required to work a minimum of 30 hours per week on a shift basis at your designated centre. You will receive on-going training and benefit from free use of the gym and swimming pool.

The programme is 12-15 months in duration and you will be employed on a fixed term 12-15 month contract. On successfully completing your Apprenticeship we would expect to be able to offer you continued employment and development opportunities.

Everyone Active are the sectors leading operator who has been voted Operator of the Year for the last 2 consecutive years. Working with 40 Local Authorities, operating 140 leisure facilities nationwide.

Requirements and Prospectus

Desired skills

Candidates must be confident and approachable with an interest in wanting to work within a customer focused role.

Qualifications required

No previous qualifications required.

Future prospects

Possible progression onto further qualifications and a full time job

Training to be delivered

Customer Service Practitioner Apprenticeship
Functional Skills in Maths
Functional Skills in English
Functional Skills in ICT

About the employer

Formed in 1987, SLM is the longest established leisure management company in the UK, working with 26 local authorities, operating 77 leisure facilities nationwide.

It prides itself on achieving excellent operational standards, driving up activity participation, maintaining service excellence and developing colleagues, all of which are marks of a successful company.

SLM is the company behind the exciting new brand Everyone Active; it’s the UK’s No 1 brand for activity. The vision is to be everyone’s first choice for activity and we will strive to encourage everyone to participate in 30 minutes of moderate physical activity 5 times a week.