Guest Help & Information Senior Host

Chessington World of Adventures Resort, Leatherhead Road
Chessington, SURREY, KT9 2NE
United Kingdom

We are Chessington World of Adventures Resort and we are part of the magical Merlin Entertainments?

Guest Help and Information looks after Adventurers before, during and after their visits with us. Prior to any expedition there is lots of planning required and working within the Guest Experience department you will be on hand to provide all the assistance our Adventurers need to plan their time with us. You’ll also be the main point of contact when things don’t quite go to plan.

On a daily basis you will be greeting & interacting with Adventurers, dealing with any feedback that they may have in a professional and calm manner, and investigating this further where necessary. You will also provide advice and solutions to guest enquiries, take care of any items our Adventurers may lose during their expeditions, provide height verification checks and issue Ride Access Passes & wristbands to Adventurers with additional needs.

Alongside assisting our Adventurers while they’re here, you’ll play a key role in responding to enquiries and feedback received via email and post, ensuring a prompt response to all correspondence.

You will have bags of enthusiasm & energy with a responsible approach, a caring nature and good problem solving skills. You will also have strong verbal and written communication skills, with a keen, positive and friendly nature. You’ll be able to empathise and connect with others with the confidence to take ownership of any issues that may occur during our Adventurers’ journeys. You will take pride in giving a truly memorable experience and perhaps have previous experience within a Customer Service operation dealing with challenging situations. You will need to resolve issues quickly, so a sense of urgency and a determination to see a job through to its completion are important. Your communication and organisational skills should be fantastic and you must be able to control difficult situations with sensitivity.

Ask yourself these questions:

• Do you understand the importance of delivering exceptional customer service?
• Do you like working in a fast paced environment?
• Do you enjoy working as part of a team?

If you answered yes to these questions then you could be in with a chance of joining the team and enjoy some of our great benefits including an hourly rate of £6.66-£8.35, a Merlin Magic pass, 25% discount in our retail shops and restaurants, 40% discount online off of LEGO, and much more!

This is a seasonal role working 20-30 hours during the week, including weekends and bank holidays.

We offer flexible opportunities, in a totally unique environment. We know this is a great place to work, but don’t just take our word for it…click here to see us in action