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Spa Receptionist | Be Part of Something Special

Employer
Spa Elite
Location
Gloucestershire
Salary
£20000 - £20001 plus Commission & other Benefits
Closing date
16 Aug 2019

Job Details

Spa Receptionist
Be part of something very special
Gloucestershire Countryside


Overview of the role:

Join this exceptional 5 star team and work in a stunning and unique environment in the Cotswolds.

Due to the companies continued growth and expansion this is a very exciting brand to be part of and in turn you will be able to develop your career as a Spa Receptionist.

We are now recruiting for a Spa Receptionist with enthusiasm and passion for the Spa and Wellbeing industry. You will be working in a luxury Spa environment where they offer Holistic and Wellbeing treatments by professional Therapists and experts in their field.

Experience / Skills:

  • You will Ideally be trained in NVQ Level 3 Beauty Therapy, CIBTACT, CIDESCO or equivalent.
  • Previous spa experience is ideal but not essential
  • Retail and customer service experience essential
  • Understanding of the beauty and wellness industry
  • Ability to think outside the box and deal with unexpected situations
  • Ability to connect to fellow team members to develop strong working relationships
  • Self-motivated, ambitious and ready to join a fast growing business
  • Great personality, professional but friendly and can put guests at ease
  • Strong team work ethic
  • Keen eye for detail ensuring that the guests receive an unforgettable experience
  • Strong communication skills, both written and verbal

Key duties and responsibilities:

  • Greet all customers to the Spa with a warm welcome
  • Answer all phone calls and respond to customer request appropriately
  • Check the answer phone for messages and respond appropriately
  • Where required stepping into perform treatments on clients to cover any sickness or emergency appointments
  • Up sell the treatments and classes as much as possible by giving guests as much accurate information about the treatment or classes.
  • When directed take responsibility of company emails responding to customers appropriately
  • Complete all transactions through the POS system in line with SOP
  • Do everything to ensure the customer data is completed and at the very least every email address is collected.
  • Responsible for checking the testers of the product and inform the spa manager if replenishment required
  • Follow the opening procedures to ensure everything is ready for the day ahead
  • Open the POS as required following SOP’s
  • Close the spa down at the end of the night following the SOP’s.
  • On open of Spa, ensure the morning company brief is filled in by a manager if on duty or yourself if opening alone.
  • Update the weekly company Bulletin each evening
  • Take the cash to the required area at the end of each evening
  • Complete daily task list as directed
  • Update daily brief where directed by management
  • Complete end of day tracker where directed by management
  • At all times offer a 5 star service to your clients & colleagues

Exceptional Package on Offer:

  • Competitive Basic Salary: £20,000
  • Commission between 3%-10% on certain retail items
  • Career progression
  • 30% staff discounts
  • Stakeholder pension scheme
  • Life Insurance
  • Subsidised private medical insurance
  • 28 days holiday (incl bank holiday)
  • Access to childcare voucher scheme
  • Free Eye Test
  • Access to our health screening program
  • Chargeable Accommodation Available, would need to Drive due to location

Exclusively at Spa Elite: Send your up to date CV profile via this advert and feel free to call through to our offices to confirm your interest.

Already Registered with Spa Elite then simply email us to confirm your interest

Spa Elite Recruitment | Premier Recruiters | Premier Clients | Premier Service

Visit our website for all of our UK & International opportunities

Company

Spa Elite | Multi Award Winning specialist UK & International recruiter to the world of Spa, Aesthetics, Beauty, Wellness, Leisure, Fitness and luxury Yachts.

Since launching in July 2006 we have been supporting clients and industry professionals for over 17 years both in the UK and Worldwide.
With many years of recruitment experience and industry knowledge in these sectors we fully understand how to support our clients and industry professionals. This enables us to offer a bespoke service for our individual clients and assisting candidates with their next dream career move either in the UK or an international destination.

Our client base spans from Award Winning Destination Spas to Prestigious Day Spas, Medical Aesthetic Clinics, Wellness Retreats, Hotels, Ski Resorts, Golf Resorts, Fitness establishments and luxury Yachts.  We recruit for Permanent, Temporary or Contract roles but we will always adapt our recruitment to your specific needs.

We pride ourselves on supplying professionals that are the pinnacle of excellence whilst maintaining a high level of customer service and after placement support. We look forward to welcoming new and existing clients so we can develop your business further and assist you in this ever evolving industry, along with guiding you the candidate to find that dream job.

Please forward your CV to recruit@spa-elite.com if you are looking for that exciting career move either in the UK or Worldwide.
We have a global reach to candidates and work with some of the most Elite clients worldwide.

Website www.spa-elite.com, create your own personal account
Elite Recruiters for Elite Establishments both in the UK & Worldwide

 

 

Company info
Website
Mini-site
Spa Elite
Telephone
00 44 (0) 3300 101515
Location
Eagle Tower
Montpellier Drive
Cheltenham
Gloucestershire
GL50 1TA
United Kingdom

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