Hyatt Group

Waiter/Waitress - London

Hyatt Group
London, Greater London
19 Jul 2019
22 Jul 2019
Job Type
Full Time
Waiter/Waitress - London


An excellent opportunity has become available for a driven Waiter/Waitress to join our fantastic team at the Churchill Bar. 

About us:

We are an international 5* hotel nestled on the picturesque gardens of Portman Square, just 100 meters north of Marble Arch and Oxford Street. Our aim is to create energizing experiences that connect our guests to who and what matters to them most.

About the role:

The Waiter/ess is accountable for providing guests with all service and assistance connected with their bar & dining experience.
Some of the key processes include but are not limited to:

  • Accountable to possess up to date knowledge of all food and beverage items in the menu
  • Responsible to monitor operating supplies and reduce spoilage and waste
  • Responsible for assisting guest’s during their stay and handling guest complaints
  • Accountable to maximize revenue opportunities through up selling
  • Responsible to provide all required information about the Hotel, available services and facilities
  • Present and review the cigar menu at the guest tables and bar
  • Assist guests with their cigar pairings 
  • Be able to assist with cigar orders
  • Assist the guests with pairing cigars with food & beverage 
  • Answer questions about all cigars in the menu
  • Maintain clean workstations and service areas of cigars at all times 
  • Monitor and observe guest’s experience throughout the duration of their visit to Cigar terrace
  • Ensure guest satisfaction with the cigars and service
  • Respond promptly and courteously to any request of cigars
  • Order and serve cigars
  • Monitor the humidity and the temperature of the humidor on daily basis
  • Follow all the cigar legislation of UK and all the regulations

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