The Langham, London

Reception Supervisor - London

London, Greater London
19 Jul 2019
26 Jul 2019
Job Type
Full Time
Reception Supervisor - London

The Langham, London – 5* Forbes hotel is looking for a Reception Supervisor to join our impressive Front Office team. This role will perform shifts as a Shift Leader and also a Rooms Controller.


The key duties connected with the Reception Supervisor role are as follows:


·         Overall supervision of the Reception shift maintaining consistently high standards of customer service and maximisation of rooms revenue


·         Respond to all customer queries in a polite, friendly and efficient manner.  Dealing with complaints within bounds of responsibility and according to hotel procedure, referring to Assistant Manager where necessary keeping them informed of relevant feedback from customers or other departments.


·         Supervise the Reception team ensuring that an efficient and warm check in and check out is received by them and that all queries or requests are handled in a polite and efficient manner. 


·         Adhere to all departmental and hotel procedures and company brand standards monitoring staff to ensure that guest services are maintained at a consistently high level.


·         Maximise hotel revenue for all departments by upselling and selling hotel facilities on every occasion, and adhering particularly to hotel credit policies and to predetermined availability controls.


·         Examine arrivals for special requests and make appropriate room allocations.  Show recognition to regular customers and make sure that guests are escorted where possible. Co-ordinate VIP treatment with Assistant Manager, Room Service and Housekeeping.


·         Responsible for keeping rebates at low level by checking correct authorisation and justification. Check correct rates have been assigned and guest profiles are properly updated by counterchecking registration cards.  Ensure standards of computer input are maintained in accordance with departmental standards and check correct credit authorisation are properly taken and updated.



The Langham, London offers a wide range of benefits which include:

·              paid overtime

·              4 weeks holidays plus 8 bank holidays (which attract double pay and time off when worked)

·              uniform provided and laundered

·              meals on duty

·              complimentary accommodation at other Langham Hotels

·              discounted accommodation at The Langham, London for you, and your friends and family

·              discounts for you and your friends and family in our food and beverage outlets and on Spa treatments  

·              pension plan

·              life insurance

·              eye test vouchers

·              Cycle to Work scheme

·              Season Travelcard loan

·              colleague recognition system - being recognised and rewarded for positive guest comments or when you go the extra mile

·              learning and development opportunities, which also include paid and unpaid cross departmental training opportunities

·              two staff parties per year and a number of colleague social and community events


The Langham London, London’s Original Grand Hotel and flagship of the international Langham Hospitality Group comprises 380 luxury bedrooms and suites, the acclaimed Roux at The Landau and Palm Court restaurants, the Artesian Bar, extensive Meeting & Events facilities and Europe’s first Chuan Spa. The team at the hotel prides itself on creating enchanting encounters for our guests and we’ve been doing so since 1865.   


Requirement .  

·         Previous experience of working within Reception/Front Office department is essential.

·         Excellent customer service skills.

·         Excellent communication skills.

·         Previous experience of supervising teams is desirable.

·         Able to work in a fast paced, changing environment daily.

·         Competent with use of computers.

·         Previous experience of Opera property management system is an advantage.


Terms of employment
. Full time

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