House Host - New Opening - London
House Host - New Opening - The Hoxton, Southwark
We are looking for a sparkling House Host to be part of our team for the brand new The Hoxton, Southwark, set to open this summer.
The Hoxton, Southwark will be our latest addition to The Hoxton family, and our third in London, only a skip & a hop away from the South Bank. There’ll be something for everyone: 192 rooms, a bustling ground-floor restaurant, bar and terrace, The Apartment (our unique meeting & events space), a stunning roof-top restaurant and bar with indoor and outdoor seating PLUS our brand-new coworking space spread over six floors. It’s going to be quite something!
Come and be part of an opening we’re super excited about!
What you’ll do…
You’ll add that extra special touch to our guests’ experience by creating a culture of recognising and delighting our guests throughout the whole team; you’ll turn every guest into a regular!
Both guest and team experience will be at the heart of all you do. You’ll lead your team of hosts by example, keeping them involved and motivated; making feel empowered and supported, confident in providing top Hox experiences for our guests and comfortable turning to you with questions
Have a firm grip of the CRM bookings system, keeping our data up to date and closely managing the Restaurant book across the day and for the weeks ahead
Work closely with the Restaurant General Manager and Head Chef to deliver a consistently excellent experience in our spaces
What we are looking for
A shining personality who has a genuine passion for hospitality and guest experience. You will be the face of the Hotel for our guests!
2+ years’ experience in a similar hospitality Host/Front of House/ Maître’D management role in a busy, bustling environment. You’re a natural at inspiring trust and bringing others along on a journey
Experience using CRM bookings systems and table management
Exceptional attention to detail in a fast-paced environment, juggling many things at once, but always dotting the i’s and crossing the t’s
You’re looking for a place where you can be you; no clones in suits here
You’re not precious. We leave our egos at the door and help get shit done
You’re up for doing things differently and trying (almost) everything once
You want to be part of a team that works hard, supports each other and has fun along the way
What’s in it for you…
20 days holiday (plus bank holidays), pension and life insurance
A health cash plan, through which you can easily claim money back on things like dental, physiotherapy and contact lenses
Take care of your physical & mental wellbeing through a support help line, gym discounts, virtual GP surgeries and more
Treat yourself once in a while with lots of retail & hospitality perks through our partners
Goes without saying, but we’ll feed you during your shift
Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!)
Lots of opportunity to progress and switch it up as part of a global family of brands
Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work
Extra time off to volunteer with one of our partner charities
Access to our Coworking space on evenings & weekends to work on your side-hustle
Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time!