Food & Beverage Assistant - Aldeburgh

Food & Beverage Assistant / Waiter/Waitress - The White Lion Hotel, Aldeburgh

The Hotel Folk are looking to employee a friendly and motivated Food & Beverage Team Member to work at The White Lion Hotel, Aldeburgh in the Sea Spice Indian Restaurant.

Overall Job Purpose:

To provide courteous, efficient and knowledgeable service at all times. To ensure that presentation and cleaning standards are achieved and maintained.

Main Responsibilities:

Customer Focus:

• Ensure that all customers and guests are acknowledged on arrival in a friendly and polite manner.
• Keep product knowledge up-to-date, know the daily specials, seasonal and local dishes.
• Know who is waiting to be served and ensure that people are served in turn and that they are not kept waiting.

Key Tasks:

• Be able to tell customers about the content of each menu choice.
• Know which drinks are available
• Know how to serve drinks correctly ie: the right glass, presentation, mixers.
• Take orders accurately
• Offer customers accompaniments
• Keep the restaurant and bar areas clean and tidy at all times
• Clean and polish crockery, glassware and silverware.
• Ensure that restaurant tables are laid out correctly
• Replenish condiments.
• Replace dirty table linen
• Carry out room, terrace and lounge service as required.
• Clear away any spillages as soon as they occur.
• Front and face bar stocks and glassware.
• Stock rotation
• Carry out all procedures in accordance with company standards and the procedures manuals.
• Adhere to all health and safety and fire prevention procedures.
• Report any stock shortages, customer requests/special needs and suggestions to the manager.

Key Performance Measures:

• Guest comments/feedback
• Accuracy of orders
• Efficiency of service

Special Requirements:

• Wear a uniform
• Be able to work flexibly – working shifts, weekends and bank holidays
• Be willing to cover in other hotels within the group

Benefits of Working for The Hotel Folk:

• Free Golf at our Thorpeness Golf Club
• 50% off Treatments & Products at our Weavers' House Spa
• 50% off in all our Restaurants
• Free meals when on duty
• B&B in any of our hotels for only £35prpn
• Employee Assistance Programme
• Simply Health – health benefit scheme
• EdenRed – employee rewards scheme
• Free car parking
• Competitive salary
• 28 days annual leave increasing with service
• Company pension scheme
• Training & Developments Opportunities