Customer Service Advisor
GLL makes community services and spaces better for everyone. And it’s about more than just money. Our people invest time, energy and effort into helping and improving communities through the services we offer - and with great results. Through “Better” we provide leisure centres, children’s services, spas, libraries, extreme spots, event spaces and standalone gyms.
GLL is looking for a Customer Service Advisor based at Abbey Leisure Complex in Cambridge, Cambridgeshire. If you have the passion for people needed to deliver a first-class customer experience, this is your chance to chance to become the friendly face of a busy leisure centre.
As Customer Service Advisor, you'll enjoy making a difference to every person who walks through our doors - be it with your warm welcome or through selling them a membership to enhance their lifestyle. Often a customer's first port of call, you'll answer the phone, deal with transactions, handle any queries and even go out into the community on outreach projects - all with a smile on your face and our support behind you. We'll also look to you to respond to enquiries and of course, convert them into membership sales. From providing team support to the warmest of welcomes, your focus will be on ensuring our customers receive the best possible service.
Good IT, literacy, numerical and communication skills are vital for this customer service role - combined with the ability to quickly get up to speed on our services and systems. We're also looking for a Customer Service Advisor with experience of administration, cash handling and ideally working with membership, booking and Direct Debit systems, as well as a can-do attitude that shines through all you do. Thriving in a team and learning new skills, you'll confidently deal with customers with tact and sensitivity too.
In return, we offer a range of benefits that you'd expect from the UK's largest leisure provider:
- Pension schemes
- Ride to work scheme
- Discounted membership at our leisure centres
- The opportunity to join the GLL Society and have a say in how we're run plus associated social events
- Career pathways
- Ongoing training and development to help you to be the best
If you have the passion and skills for this role, apply now.
All pay rates are subject to skills, experience, qualifications and location.
To be shortlisted for the role, internal applicants will need to demonstrate their commitment to GLL by becoming a Society member where eligible.
GLL is the UK’s largest leisure and cultural services provider and one of the first and largest leisure social enterprises. Our aim is to get more people, more active, more of the time whilst making leisure and community facilities accessible and affordable. We partner with local authorities to run leisure centres, swimming pools, libraries, children’s centres, spas, events spaces and world-class sporting venues such as the Copper Box Arena and London Aquatics Centre on the Queen Elizabeth Olympic Park - all under our Better brand. As a not-for-profit organisation, we’re different. Passionate about seeing our communities thrive, we invest back into our facilities, projects and people and are an Investors in People Silver Award employer.
GLL is an equal opportunities employer.