Duty Manager - Ilford

Halls Lettings Duty Manager - Town Hall or Sir James Hawkey Hall

Grade VR3 from £19,680 - £20,889 (pro rata)

Closing Date: 23^rd July 2019

Lettings team to assist with the management of our venues, specifically Sir James Hawkey Hall and Ilford Town Hall. Ideally you will have previous supervisory or management experience in a customer facing role and managing venues or halls. We are looking for someone who is friendly, outgoing and able to take on a challenge. You will have a professional, customer focused approach and a “can do” attitude. You will be managing a small team and must be able to think on your feet and have the ability to manage and oversee functions as a Duty Manager. This is a varied and hands-on-role; no day will be the same as the other.

Your duties:

• Support the Halls Lettings Manager to plan and deliver events across the venue.
• You will be responsible for overseeing and managing functions
• Ensure an excellent client relationship is developed and maintained
• Identify and address training needs for staff
• Ensure excellent venue cleanliness and that hygiene and health and safety are kept in line with the company policies & procedures.
• Drive a culture of exceptional customer service to encourage repeat business.
• Effectively manage the team in line with the company policies and procedures
• You will be responsible for the security of the building

The ideal candidate will be:

• Commercially minded
• Business focused
• Target & sales driven
• Experience in a supervisory or management capacity in a customer facing role   
• Well presented & professional
• IT literate
• Excellent communication skills
• Excellent ambassador, promoting and encouraging the use of our services

For further information or to request the job description and person specification for this role, please e-mail.

To apply for the position please send a copy of your CV, with a covering letter outlining your relevant experience for this role to e-mail.