Receptionist - St Albans

Receptionist - Cotlandswick Leisure Centre

Reports to: General Manager

JOB PURPOSE

Welcoming guests to the facility, take the appropriate payment where required, promoting the facility and providing information as required.

KEY RESPONSIBILITIES

• To welcome all guests for the facility, promoting the image of the centre and the Company by the provision of a quality customer care service.
• To actively sell all activities, courses and other products within the centre, as well as all other facilities within the Company.
• To deal with all written, telephone and verbal enquiries politely and promptly and handle and record all lost property items in line with Company procedures.
• To collect monies, cash up and bank accurately and efficiently in accordance with Company procedures.
• To provide administrative support as necessary, processing invoices, updating memberships, taking bookings and course registrations.
• To monitor display materials and stock and replace them where necessary.
• To ensure staff, visitors and contractors sign in and out of the facility.
• To operate the centre’s telephone system effectively and efficiently.
• To provide information for the customer in relation to all programmed activities, shows, and courses run by the centre.
• Maintain the general appearance, tidiness and presentation of the reception desk, ensuring all leaflets displayed are up to the highest of standards.
• Ensure all booking systems are up to date with correct and relevant information.
• To be responsible for the hire of sporting equipment and the sale of a limited number of sports items, maintaining accurate records of all transactions.
• To ensure that all equipment used or hired is "fit for the purpose".
• Receptionists shall be responsible for cancelling courts/facilities where requested and re-letting if possible and if appropriate.  To issue credit vouchers where applicable and when authorised by a Duty Manager.
• To be fully acquainted with the Company's Health and Safety Policies in accordance with the Health & Safety At Work Act 1974 as they relate to the Centre and to take an active role in the evacuation of the Centre, as directed in the Health and Safety Manual and by the Duty Manager.
• To take and relay accurately messages to members of staff within the Centre.
• To be responsible for processing birthday party monies on the day of arrival, for   contacting the birthday party coach to ensure the party group is met quickly and to confirm with the Cafe the numbers attending.
• Incoming deliveries, business appointments, representatives. and contractors shall report to reception and the receptionist shall be responsible for locating the relevant member of staff quickly, advising the caller of the situation.
• To comply with the operational manual instructions as they relate to the post of receptionist.
• To carry out tasks and responsibilities according to the designated area of work Issued to you by the Head of Reception or Duty Manager.

CORE QUALITIES & BEHAVIOURS (1Life Performance Framework)

In addition to the Key Responsibilities, 1Life has identified the core qualities and behaviours required from all colleagues for the successful delivery of our Mission, Vision, Values and commercial goals. These can be found in the 1Life Behaviour Framework and this role is required to achieve at Level 1, with particular focus on the following areas:

• Delivering great service to our customers
• Owning the issue
• Knowing our organisation