Night Porter / Auditor - Luton Hoo Hotel

Luton Hoo Hotel, Golf and Spa in Bedfordshire, now has an exciting opportunity available for a Night Porter/Auditor to join our Night team

Luton Hoo, one of the country's finest 5 star hotels, is set in the heart of 1065 acres of historic gardens and parkland. Excellent transport links mean we are only 30 minutes by train from St Pancras, a 10 minute drive to Luton Airport and 5 minutes from the M1. With our 2 rosette Wernher Restaurant and award winning Adam's Brasserie we are committed to delivering hospitality to the highest standard. Our five star facilities include a luxurious spa, championship golf course, state of the art conference facilities and shooting school. We are looking for exceptional individuals who are passionate about providing first class customer service to exceed our guests' expectations. Night Porter/Auditor Overview
The Night Porter/Auditor's role is to assist the Night Manager to provide a smooth and efficient Night Service & Night Audit. This will ensure that our 5 star high level customer service is maintained on a 24 hour basis. As Night Porter/Auditor you will ensure that a thorough and comprehensive hand-over is carried out from Reception at the start and end of the shift. The Night Porter/Auditor will also be responsible for providing a late guest check-in and information service.

Attributes/Experience

Candidates should be able to demonstrate a proven track record in Reception, Night Porters or related discipline in the hotel or travel trade industry preferably gained within a 4/5 Star establishment . Applicants should be computer literate and preference will be given to candidates who have experience in Opera Fidelio or similar advanced PMS systems. For this post we require an excellent command of the English language both verbal and written and outstanding communication and leadership skills. Candidates should also be able to demonstrate a clear understanding of the highest level of customer service.

Benefits

As an Investors In People accredited employer, Elite Hotels offer a wide range of benefits to our employees to ensuring they are happy and well rewarded. Along with excellent training, development and progression opportunities some of the other benefits successful candidates would enjoy include:

• The opportunity to work in one of the country's foremost heritage hotels
• You will be working in one of the AA's Top 200 Hotels in the UK and Ireland and proud members of Small Luxury Hotels of the World and Condé Nast Johansens
• You will earn a share in the Company Gratuities scheme which is performance driven by you and your colleagues.
• We have an Employee Assistance programme managed by Hospitality Action to help you navigate through life's difficulties.
• There are a range of flexible benefits to help you manage your lifestyle including live in accommodation for some positions
• Our reward and recognition scheme (GEM's - see more information on our careers website) has been highly praised during our Investors in People accreditation.
• At Elite Hotels, we offer fantastic Company discounts and reduced rates for employees and family members across all four of our stunning hotels in beautiful locations
• Company personal contributory pension scheme
• Meals on duty compliments of the Chef
• Quality uniforms provided and laundered
• Free car parking