Front Office Associate (part time 20 hours) - Gwent

Posting Date Jun 27, 2019
Job Number 19087901
Job Category Rooms and Guest Services Operations
Location St. Pierre Marriott Hotel & Country Club, St. Pierre Park, Gwent, Wales, United Kingdom
Brand Marriott Hotels Resorts /JW Marriott
Schedule Part-time
Position Type Non-Management/Hourly

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St PierreMarriott Hotel & Country Club offers itsassociates a competitive salary, gym membership, staff meals, car parking,birthday gifts, and generous global hotel and product discounts for you, yourfriends and family.

This fourstar hotel has a focus on culinary excellence and provides staff withextensive, ongoing training and development.Marriott International is the worlds' largest hotel company and providesassociates with exciting long term career opportunities.

Ideally placed in Chepstow, South Wales close tothe M48, St Pierre is a picturesque location with two fantastic golf courseswhere no two days are the same. With an exciting blend of guests and large events,our hotel is a great place to develop your skills, supporting weddings,prolific golf events, sports teams, extensive leisure facilities and greatdining at our hotel's three restaurants. St Pierrecreates Experiences to Write Home About.

Job SummaryProcess all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications. Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.