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Spa Concierge - Newcastle

Employer
Fusion Lifestyle
Location
Newcastle Upon Tyne, Tyne and Wear
Salary
£7.70 - £8.21
Closing date
24 Jul 2019

Fusion Lifestyle is opening in Newcastle! We are looking for a Spa Concierge  for our Turkish bath and Spa facility

Fusion lifestyle are excited to announce the opening of The City Baths, Newcastle.

With regeneration work that will see the Grade II listed building sensitively restored with many of the building’s original features retained, this exciting lifestyle venue in the heart of Newcastle will be opening soon.
As well as the pool, Turkish Baths and Spa, there will be stunning, top quality fitness and well-being facilities and a café bistro.

As The City Baths, Newcastle, is such a prestigious site, we are recruiting for an exceptional Spa Concierge.

Who We Are:   
Fusion is a leading Sports, Leisure and Fitness operator. A registered charity, the company mission is to bring health and well-being to communities across the UK. We have over 90 dynamic venues, offering mainstream & specialist sports and leisure facilities.

The Role: 

You will be the first point of contact for all our guests and be a warm and welcoming face from the start of the visit to the end. While manning the reception desk you will be tasked with answering telephones, maintaining client records and interacting with guests. You will also be on hand to support the Spa Therapist’s in organising work spaces and advising on products. You may also be leading experience days for group bookings. No two days will be the same!

About You:

A successful Spa Concierge will enjoy working with people and possess excellent standards of customer care and a positive ‘can do attitude’. You will enjoy working closely colleagues yet you will be given plenty of opportunity to use your initiative and take on responsibilities as you grow into the role.
The Ideal candidate will have worked in a customer facing environment and must be able to work a shift pattern including Evening and Weekends. Normal operating hours of the spa would be 9am- 9.45pm.

In return we offer a competitive salary, the opportunity to earn a bonus based on a percentage of your basic salary and a FREE gym membership!

Some of the responsibilities of the Spa Concierge role include (but are not limited to):

  • Admin and Telephone duties
  • Customer relations and bookings
  • Ensuring work areas are clean and safe to use
  • Ensuring customer satisfaction standards are meet and exceed
  • Personally contribute towards the Spa revenue targets by upselling products and Spa Experiences.
  • Maintaining client records
  • Be on hand to offer product advice and guidance.

 

We have high expectations of our Spa Concierge for The City Baths, Newcastle, and offer a generous employee benefits package in return for your hard work.

Some of the benefits you may enjoy as General Manager include:

  • Up to 22 days’ holiday, plus 8 bank holidays (pro rata)
  • Free Gym & Swim membership at Fusion centres
  • Employer Contribution Manager Pension Scheme
  • Discount on Bickels Yard Café F&B products
  • Access to private medical Insurance  
  • Eye test (DSE users)
  • Cycle to work scheme
  • Season Travel Ticket Loans
  • Industry leading training and development
  • Career advancement opportunities

If you would like to develop your career in the leisure industry, within a growing and dynamic business that is at the heart of the communities in which we operate, then we want to hear from you.

Click on the link to apply today:

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Applicants who gain a 'conditional' job offer will be required to undertake appropriate checks and referencing before commencing employment. If the role you have been offered requires you to work with children or vulnerable adults or in an environment that deems necessary, the hiring manager will inform you if a DBS is applicable. If a DBS is undertaken your offer of employment will be subject to a satisfactory DBS check.

 

*In line with the Immigration, Nationality and Asylum Act, all applicants will be expected to provide proof of eligibility to work in the UK if invited to interview. Fusion Lifestyle recognises the benefits of a diverse workforce and we therefore welcome applications from all backgrounds and all sections of the community.

 

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