Fusion Lifestyle

Assistant General Manager - Newcastle

Newcastle Upon Tyne, Tyne and Wear
up to £30,000
26 Jun 2019
24 Jul 2019
Job Type
Full Time

We are hiring! Assistant General Manager

Fusion lifestyle are excited to announce the opening of The City Baths, Newcastle.

With regeneration work that will see the Grade II listed building sensitively restored with many of the building’s original features retained, this exciting lifestyle venue in the heart of Newcastle will be opening soon.
As well as the pool, Turkish Baths and Spa, there will be stunning, top quality fitness and well-being facilities and a café bistro.

As The City Baths, Newcastle, is such a prestigious site, we are recruiting for an exceptional Assistant General Manager with experience of managing sites with Pools

Fusion Lifestyle’s Assistant General Managers work with their centre teams to ensure our customers are safe and happy, thus ensuring repeat business, and have the able to capitalise on a variety of revenue streams. As the Assistant General Manager you will be a stickler for health and safety, while ensuring all pool activity programming is fit for purpose. You will also mentor and develop your team, ensuring all training/CPD remains up to date, serve as Duty Manager when required, and deputise for the General Manager. You will also oversee the fitness product from programming for the studio to ensuring the gym floor is a vibe of activity

To be successful as a Assistant General Manager will ideally have a UK recognised pool lifeguard qualification or as a Trainer Assessor qualification. You’ll also need Supervisory/Management experience in the leisure, hospitality or service industry and have had significant exposure to managing a team; including training, development, appraisals, performance management and recruiting staff. Excellent verbal communication skills are a must; including the ability to influence and persuade, alongside strong numerical and written skills. A First Aid at Work Certificate and a Pool Plant Operator qualification are desirable, although training can be offered for these alongside your NPLQ . CIMSPA membership is also desirable, but not essential.

Some of the tasks and responsibilities of this role include (but are not limited to):

  • Drive all wet-side programming, maximising Swim School and Learn2 occupancy
  • Drive and achieve Centre financial targets and dry-side KPI's: including customer service, occupancy and revenue targets; payroll costs and participation levels, and support in the preparation of annual service and financial plans
  • Continuously review dry-side programming, developing and improving as required
  • Ensure the delivery of enjoyable, cost-effective and safe activities
  • Establish and maintain excellent relationships with our customers and potential customers
  • Responsible for the day-to-day management of the leisure centre, and Deputise for the General Manager as required
  • Ensure that all contracts, licenses and documentation required for the safe and effective operation of the centre are in place and adhered to consistently
  • Line management responsibilities for recruitment & induction; delivering training, appraisals, development and performance management of staff as necessary
  • Supported by the Divisional Technical Trainer, ensure IQL CPD, record keeping and verification requirements are complied with at the Centre

We have high expectations of our Assistant General Manager as many go on to become our next General Manager! Accredited by the Institute of Management and Leadership, you will have the opportunity to benefit from the STRIDE programme; our excellent industry leading management training and development scheme.
You will also work within a fast-pace, stimulating environment that fosters a culture of team work and fun.

Some of the additional benefits you may enjoy as a Fusion team member include:

  • Up to 22 days’ holiday, plus 8 bank holidays (pro rata)
  • Free Gym & Swim membership at Fusion centres
  • Employer Contribution Pension Scheme
  • Discount on Bickels Yard Café F&B products 
  • Eye test (DSE users)
  • Cycle to work scheme
  • Industry Leading Training

If you want to further your career in leisure within a growing and dynamic company that makes a positive impact on the community, then we want to hear from you. 

Click on the link to apply.



Applicants who gain a 'conditional' job offer will be required to undertake appropriate checks and referencing before commencing employment. If the role you have been offered requires you to work with children or vulnerable adults or in an environment that deems necessary, the hiring manager will inform you if a DBS is applicable. If a DBS is undertaken your offer of employment will be subject to a satisfactory DBS check.


*In line with the Immigration, Nationality and Asylum Act, all applicants will be expected to provide proof of eligibility to work in the UK if invited to interview. Fusion Lifestyle recognises the benefits of a diverse workforce and we therefore welcome applications from all backgrounds and all sections of the community.

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