e-Commerce Manager - London Midway Attractions (12 month FTC)

Central London or Chessington, Surrey

A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles.
 
In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.

Due to continuing growth and development of Merlin’s attractions and brands on a global scale, we are looking for an e-Commerce Manager to join us on a 12 month FTC working in our Global Digital Trade team – part of the Merlin Digital family.  This role can be based at our Merlin Business Support office in Chessington, Surrey or in County Hall, London.

Reporting into the Head of e-Commerce for our Midway attractions in the UK (Madame Tussauds, SEA LIFE, Shrek’s Adventure to name a few!), the e-Commerce Manager will be responsible for implementing intelligent and innovative digital strategy across the UK with a focus on e-Commerce website performance.

Primarily, the role takes ownership of optimising and updating website content, and employing ecommerce principles to ensure functionality, local relevancy, optimal technical and brand-alignment, accessibility and efficiency for driving strong conversion rates and yield.

This is a highly autonomous role will improve the customer journey in line with the global central strategy. To ensure local relevancy while utilising industry best practice, the role will also work alongside the attraction marketing teams as well as the regional Customer Relationship Manager, Search Engine Marketing Manager and Yield/Revenue Analyst to drive performance.

We are looking for the following skills and experience…

We’re looking for someone who is able to demonstrate a true passion for the digital e-Commerce sector; trying new strategies and using ‘out of the box’ tactics is something that excites our perfect candidate. They will be able to drive smart strategy whilst also getting their hands dirty with implementation; this is an absolute non-negotiable.

The successful candidate will be someone who doesn’t shy away from a challenge, who is capable of working in a fast-paced environment, and who can represent multiple brands well across a range of digital platforms. A proven capability of launching digital marketing strategies is absolutely vital along with a strong background in data analytics.

• Experience in website management for consumer brand with a proven track record of delivering growth against KPIs.
• Passionate and driven individual, who can demonstrate their enthusiasm for digital.
• Excellent communication and stakeholder management skills with the ability to effectively educate and influence stakeholders.
• Confident problem-solver able to work under pressure, when required, and a hands-on can-do mentality.
• A data driven, proactive and creative approach to problem solving.
• Strong organisation skills, with the ability to multi-task and hit the ground running within a hands on role.
• You thrive on ownership and accountability – and have a proven track record of acting on your own initiative to deliver change.
• Strong commercial savviness with the ability to identify new opportunities, build supporting business cases and execute.
• Sound understanding of the Google Suite (Analytics, Optimize) as well as knowledge of CMS systems.
• Comfortable with data, analysis and reporting against KPIs to influence decision making
• Proficient use of Excel to create and update reports and work with large data sets to draw insight from.
• Budget management experience.
• Agency and team management experience.
• e-Commerce platform experience, preferably Accesso plus HTML / JavaScript / CSS skills are desirable but not essential.
• Leisure / Entertainment industry experience would be beneficial.

The Benefits…

Great people, great perks! Alongside a fun and collaborative environment, with a competitive salary, you can enjoy our amazing benefits package, including a discretionary company bonus and of course a Merlin Magic Pass, which entitles you and your family and friends free admission to all our attractions worldwide.