Holiday Inn Jesmond, Newcastle Upon Tyne

At Cairn Group we’re ambitious. With a varied and extensive UK portfolio of hotels, bars and restaurants in our portfolio, we’re focused on continual growth and are in it for the long haul. We are a family owned business with family values at our core, with a growing team and sites UK wide.

About the role...

You’ll organise all client meetings and events, ensuring their experience is memorable from start to finish. You’ll act as both a hotel and Cairn Group ambassador and trusted partner – you’ll connect internal teams to deliver a seamless experience for planners, hosts and meeting attendees. You’ll also assist the department in developing and implementing selected marketing & sales tasks ensuring the highest level of customer service at all times

You’ll be passionate about people, have a personalised approach, and love our brand. Showing clients around the building and selling everything we have to offer.

In addition you will undertake tasks to develop business through proactive activity. You’ll help us deliver on revenue, profitability targets, and gain a competitive advantage for the venue. You should have a good knowledge of the local and national market and a great experience with the MICE market.

About you…

• Possess excellent communication skills. You’ll need to be a good co-operator with a professional, warm, trusting and friendly approach, reacting to change in a positive way
• Well informed about the market and industry
• Ability to build and maintain long lasting relationships with existing and new clients
• Flexible and adaptable, with the ability to stay calm under pressure, adapting your approach to complete routine and non-routine tasks
• High attention to detail and accuracy – great at managing one’s own time
• Have a creative and innovative approach
• Great team working skills whilst being comfortable and able to work alone

Holiday Inn Newcastle-Jesmond is a 116 bed modern hotel. You can also enjoy a delicious meal at either the Fratello’s Italian Restaurant or the Zio Bar & Grill, or some refreshing drinks at the Terrace Bar. All three locations give you a taste of affluent Jesmond.

Benefits:
IHG Staff Rate Scheme
IHG Friends & Family Rate
IHG Brand Training
Discounted Meals whilst on shift
Cairn Group Staff Discount Scheme
Retail and travel discounts
Recruit a friend Scheme
Induction and training programme
Star of the Month & Golden Ticket Award
Pension scheme
Cairn Academy' Training & Development Opportunities
Uniform
Cycle 2 work scheme*
(* Applies to positions above minimum wage)