Receptionist

The aim of the role:

Working as part of our Front of House team, you will orchestrate our guests stay, ensuring a personalised and unforgettable hospitality experience from arrival to departure that makes our guests want to return.

Responsibilities

• Make it your mission to ensure that every guest leaves happy.
• Be intuitive and constantly seek out opportunities to go above and beyond for our guests and give them the attention that they deserve.
• Have expert knowledge of our hotel amenities and create opportunities to keep yourself up to date with our latest services to drive sales.
• Confidently deliver the Front of House processes and standards, including our service steps, and demonstrate these consistently, never cutting corners.
• Work well as part of a team, treating others like family and proactively seek out ways to lend a hand.
• Have an eye for detail and very high standards when it comes to our service, hygiene, safety and cleanliness standards.
• Seek to understand the needs of our guests and embrace and act on feedback positively, seeing it as an opportunity to learn and improve.
• Maintain our standards at all times, keeping our reception and adjoining areas clean and tidy at all times.

What we can offer you:

• Very competitive salary - £18,360
• Additional monthly Service Charge bonus (circa £200 – £350 per month)
• Live in opportunities available
• Two free staff meals daily
• Discount on Spa treatment and products
• On going training, development and acess to gain industry recognised qualifications
• Friends and Family rate at our Hotels (Lygon Arms, Chewton Glen, Cliveden House and 11 Cadogan Gardens)
• Healthcare cash plan after 12 months
• NEST Pension
• 25% discount on all Food & Beverage
• Monthly Staff events including team awards, quizes, movie nights, BBQ’s
• …and much more.

 This role can be full time (40 hours) or part time (16- 32 hours) and will include weekends. Shift times are 07:00 - 15.30, 14:30 - 23:00 and mid shifts inbetween.

If you find the pace and buzz of service is exciting and feel comfortable working under pressure, apply today.

The Lygon Arms is an equal opportunities employer committed to employing a diverse workforce.