Admissions Apprentice- Customer Service Specialist level 3 - Richmond upon Thames

Historic Royal Palaces have an exciting opportunity to join them as a Customer service specialist.

The Royal Palaces are an independent charity that look after the Tower of London, Hampton Court Palace, the Banqueting House, Kensington Palace, Kew Palace and Hillsborough Castle.

You will work for 36 hours over a flexible shift pattern from Monday - Sunday whilst working towards achieving your Customer Service Specialist level 3 qualification.

The training will be delivered in the workplace by YMCA Training - A perfect opportunity to earn whilst you learn.

HRP are seeking an apprentice who can manage their time effectively, deliver all work to a high standard and who is eager to learn and develop their knowledge, skills and abilities and become an ambassador for the Historic Royal Palaces .

Key duties:

• Provision of a high level of customer care and Welcome to all customers; treating each visitor in a personal and individual manner.
• Selling Palace admission tickets.
• Assist with the operation of The Maze, The Magic Garden and the car parks.
• Sales of all HRP Palaces admission tickets.
• Provision of information needed to enhance the visitor experience, either verbal or printed.
• Obtain donations and gift aid
• Upsell souvenir guide books.
• Promote HRP’s membership scheme.
• Prompt, courteous and accurate response to queries and requests from customers and visitors.
• To follow cash-handling procedures.
• Assist Admissions Team Leaders if/when required.
• Scan/check/collect tickets/vouchers from visitors entering the Palace.

The successful candidate:  

• Good communication skills
• Excellent customer service skills. 
• IT skills in Excel, Word, PowerPoint and Email. 
• Excellent organisation and time management skills.
• GCSE in Maths and English grades 9 – 5 or equivalent.

You must be able to satisfy a standard DBS security clearance with no unspent criminal convictions

Just click 'Apply now’ and make sure your CV is attached and you include a brief cover letter that explains why you’re interested in this role and why you make the best person for the job!  

Please note that YMCA Training is acting as a recruitment partner in this process and you are not required to contact the business directly. If you have any questions or would like some more information about this opportunity or any other apprenticeship advertised here please get in touch by clicking the apply button below.