Hotel Receptionist

Warwick Castle Resort, Warwick Castle
Warwick, WARWICKSHIRE, CV34 4QU
United Kingdom

Join the team at Britain’s Ultimate Castle!

 

Are you ready for a spectacular season at Warwick Castle?

Do you have the spellbinding engagement in you to create lifelong memorable experiences for our guests?

Can you bring a sense of fun to your work and encourage a collaborative culture across the team?

 

 

Here at Warwick Castle we are looking for smart and talented people to deliver brilliant customer service to ensure our guests experience the fun of real history.

About you:

Are you enthusiastic, energetic, and able to put a smile on guest’s faces?

Can you work on your own, and also part of a team?

Do you have an eye for detail?

Are you able to deliver brilliant customer service, finding ways to go the extra mile?

If you can answer yes to these questions, we want to hear from you!

 

We are currently recruiting a Hotel Receptionist to join our dedicated Accommodation Team. Reporting to the Hotel Duty Managers you will assist the Knight’s Village Team in ensuring the friendly and efficient arrival and departure of our guests. To maintain high standards of hospitality at all times.  To provide guests with information needed throughout their stay.               

 

The key objectives of the role include but are not limited to:

Have a sound knowledge of OPERA, Micros and Accesso and use all within the operating SOP.

To demonstrate a high level of customer service with check in, check out and providing information to guests

Have good working knowledge of room types, facilities and locations within the Hotels.

Handle any guest problems, complaints or compliments, passing on any relevant information to the Hotel Duty Manager.

Take reservations face to face with guests, or on the phone

Assist in site evacuations and contact Emergency Services as and when required

 

 

Hourly Salary £6.97 - £8.21

 

This is a seasonal position and you will work 5 days out of 7, including weekends, evenings and bank holidays. Flexibility is therefore essential. This contract ends on the 28th September 2019.

 

We offer fantastic benefits including a Merlin Magic Pass, allowing you to take family and friends to visit Merlin Attractions for free, 40% discount on LEGO booked online, 25% off in our retail shops and restaurants and much more!

 

About Merlin

MERLIN ENTERTAINMENTS is the leading name in location-based, family entertainment, and has seen the most successful and dynamic growth of any company in the sector over the last five years. Europe’s Number 1 and the world’s second-largest visitor attraction operator, Merlin now operates over 100 attractions, eleven hotels and three holiday villages in 23 countries, across four continents. The company aims to deliver memorable and rewarding experiences to its 54 million visitors worldwide, through its iconic global and local brands – including Madame Tussauds, SEA LIFE, LEGOLAND, Bear Grylls Adventure and the Coca-Cola London Eye - and the commitment and passion of its managers and 29,000 employees.