The aim of the role:

As a team member at The Lygon Arms, you are the reason that our Guests keep coming back for more. Our Night Assistants play a crucial role in making that our guests want to return, ensuring that all of our guests great a great night’s sleep and our guests and hotel are safe and secure each night.

Responsibilities:

• Deliver a personalised service to every guests and strive to ensure that every guest leaves wanting to return
• Maintaining expert knowledge of the property and systems and confidently answer guest queries and make arrangements to ensure that our guests have everything that they need during their stay
• Maintain a safe and secure environment for everyone, obeying our Hotels Fire safety procedures and Health & Safety regulations
• Arrange fulfilment of guest services by co-operating with Duty Managers, reception, Housekeeping, Reservations, Kitchen and our Food & Drink colleagues
• To support with the preparations for the day shift, assisting the early morning team with the set up for breakfast, meeting rooms, issuing keys, stores, problem resolution and assisting with service where necessary
• To communicate with and complete effective handovers with the Duty Managers about on any on-going problems encountered to ensure a seamless service
• Taking pride in the hotels standards – ensure the lounges, terraces and public areas are tidy and free of Restaurant and bar items and ready for final cleaning by Housekeeping.
• To assist with servicing, room service and guest transfers where required
• To assist maintenance by conducting nightly light bulb checks and replacing what can safely be replaced
• Take pride in and maintain a clean and professional uniform and personal appearance

What we can offer you:

• Competitive salary
•  Additional monthyl Service Charge
• Live in opportunities available
• Free staff meals
• Discount on Spa treatment and products
• On going training, development and acess to gain industry recognised qualifications
• Friends and Family rate at our Hotels (Lygon Arms, Chewton Glen, Cliveden House and 11 Cadogan Gardens)
• 25% discount on all Food & Beverage
• Monthly Staff events including team awards, quizes, movie nights, BBQ’s
• …and much more.

The Lygon Arms is an equal opportunities employer committed to employing a diverse workforce.