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Reception Team Member- Solihull

Employer
The Arden Hotel & Leisure Club
Location
Solihull, West Midlands
Salary
£15,000 - £17,000 per annum
Closing date
16 Jun 2019

Job Details

Receptionist - Solihull

We are looking for an exceptional individual to join our team as a Reception Team Member. The ideal candidate will primarily be around to support the reception operation fully, be ready to work in a busy fast paced environment, have the ability to communicate effectively between your colleagues and with other departments within the hotel. The ideal candidate will need to be able to integrate with our guests,  to ensure that all guests’ needs are met at all times. You will have a good knowledge of the hotel's facilities and services and will pass this information on to the guest whenever the possibility arises, in order to offer the highest level of customer service.

The main responsibilities of the role are:

  • To ensure every effort is made to meet guest needs, with all comments and complains being actioned following procedures laid down by the Hotel policies and procedures.
  • Welcoming all guests and non-residents in a friendly and inviting manner. Complete guest card and cash payments and to take appropriate payment and records as necessary.
  • To liaise with all departments to ensure effective and efficient communication at all times. Checking in and out hotel guests using Rezlynx as the property management system.
  • Check cleanliness of the Hotel reception as well as public areas.
  • Dealing with general enquiries from hotel guests and non-residents to the best of your ability.
  • To undertake general administration duties as directed by management.
  • Answering call and emails and ensuring a high level of customer service at all times.
  • Dealing with general reservation enquiries from hotel guests and non-residents to the best of your ability.

The ideal candidate must be able to demonstrate that they can multi task effectively, be enthusiastic and positive in their nature and have a willingness to learn.

Shift times will vary, usually 7am-3pm, 3pm-11pm depending on business demands and needs. 

If this sounds like you then we would love to hear from you.

 

Company

The Arden Hotel & Leisure Club is a 3* AA Rated hotel in Solihull, adjacent to the Birmingham NEC/Airport complex. The hotel boasts 216 rooms, 13 meeting and event rooms ranging from 2 to 200 delegates, a brasserie, lounge & a la carte restaurant. We also have an onsite leisure club with swimming pool, sauna, steam room and onsite gymnasium.

Company info
Website
Mini-site
The Arden Hotel & Leisure Club
Telephone
01675443221
Location
Arden Hotel & Leisure Club Limited
Coventry Road
Bickenhill
Solihull
West Midlands
B92 0EH
GB

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