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Hotel Porter - Solihull

Employer
The Arden Hotel & Leisure Club
Location
Solihull, West Midlands
Salary
£15,000 - £17,000 per annum
Closing date
29 Jun 2019

Job Details

Hotel Porter - Solihull

We are looking for an exceptional individual to join our team as a Hotel Porter. The ideal candidate will primarily be around to support the housekeeping operation fully, be ready to work in a busy fast paced environment, have the ability to communicate effectively between your colleagues and with other departments within the hotel. The ideal candidate will need to be able to integrate with our guests,  to ensure that all guests’ needs are met at all times. You will have a good knowledge of the hotel's facilities and services and will pass this information on to the guest whenever the possibility arises, in order to offer the highest level of customer service.

The main responsibilities of the role are:

  • Provide full support to the housekeeping team with regards to laundry collection from the corridors and deal with deliveries from the Goods In entrance as they arrive, ensuring they are distributed correctly. 
  • Work with the other porters to ensure effective management of mattress turning, carpet cleaning, kettle cleaning and shower head deep cleaning on a three monthly cycle (shower heads monthly)  
  • Ensure that all faults are reported to the maintenance team and assist where required in ensuring these are dealt with in a timely manner.  
  • Assist with evening guest requests, including ironing boards, extra beds, and light bulb changes where necessary. 
  • When working an evening shift, assist in ensuring the service of tea and coffee to boardrooms, and ensure all rooms are cleaned and maintained for the next day, with hoovering, polishing, cleaning and emptying bins.

The ideal candidate must be able to demonstrate that they can multi task effectively, be enthusiastic and positive in their nature and have a willingness to learn.

Shift times will vary, sometimes 7am-3pm, 12-8pm or 1pm- 9pm depending on business demands and needs. 

If this sounds like you then we would love to hear from you.

 

Company

The Arden Hotel & Leisure Club is a 3* AA Rated hotel in Solihull, adjacent to the Birmingham NEC/Airport complex. The hotel boasts 216 rooms, 13 meeting and event rooms ranging from 2 to 200 delegates, a brasserie, lounge & a la carte restaurant. We also have an onsite leisure club with swimming pool, sauna, steam room and onsite gymnasium.

Company info
Website
Mini-site
The Arden Hotel & Leisure Club
Telephone
01675443221
Location
Arden Hotel & Leisure Club Limited
Coventry Road
Bickenhill
Solihull
West Midlands
B92 0EH
GB

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