Our Hotel 

Imagine a hotel where roaring log-burning open fireplaces hint at its roots dating from the 1300’s. Picture a Great Hall with a vaulted ceiling and original wood panelling built in the seventeenth century. Visit a hotel that has been coloured by the characters of history. At The Lygon Arms, you can visit the suite that Oliver Cromwell stayed in the night before the Battle of Worcester in 1651. See the carvings of John Trevis’ name on the arch of the front door, etched into the hotel’s history in 1620. The Lygon Arms has roots reaching right into the 1300’s. It’s a historic hotel in the Cotswolds, with a typically Cotswolds history. 

Head Housekeeper - Aim of the role

To lead the Housekeeping team and to ensure and maintain the high housekeeping standards within the hotel.

Head Housekeeper - Responsibilities:

• To take ownership and ensure all the guest bedrooms, Public areas and team areas are cleaned to the agreed standards.
• To take ownership and ensure that keys are kept securely and that all staff respect the privacy and security of guests and staff.
• To be confident in setting an annual budget and business plan for the department for each financial year in conjunction with the General Manager.
• To be confident in effectively manage the Housekeeping team, in personal & professional development training to include a Departmental induction, rotas, holidays, appraisals, disciplinary, Fire Safety Procedures and Health & Safety regulations.
• To ensure that all Health & Safety regulations are followed providing safe appliances, fixtures and fittings and completing Risk Assessment and COSHH Assessments for all tasks and products used within the department.
• To take ownership and ensure that adequate staff are scheduled each week within budget, taking into consideration the fluctuating business levels. 
• To be passionate about continually review procedures and practices within the department to ensure maximum efficiency and minimum cost, whilst still achieving high standards.
• To attend Senior Management Meetings on a monthly basis, passing on appropriate information to the Housekeeping team.
• To liaise with the Maintenance team regarding all faults.
• To liaise with suppliers and to supervise the purchasing of all Housekeeping items and ensure stock levels are kept to an absolute minimum. Overseeing any stocktakes.