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Receptionist - Mansfield

Employer
Serco Leisure
Location
Mansfield, Nottinghamshire
Salary
£9.36 per hour
Closing date
28 May 2019

Job Details

Receptionist | Water Meadows Leisure Centre

Working Hours: 30.5 hours (Fixed term contract – 12 months)

Salary: £9.36 per hour

An exciting opportunity has arisen, as we are currently recruiting for a Receptionist to work 30.5 hours per week on a 12 months fixed term contract. Please see rota below:

Week 1, Tuesday, Wednesday, Thursday 6am – 2pm, Saturday, Sunday 7.45am – 4.15pm.

Week 2, Tuesday, Wednesday, Thursday 6am – 2pm.

Water Meadows Swimming and Fitness Complex offers everything you need for a great family visit. The leisure pool is packed with water rides to keep both adults and children entertained, whilst the competition pool and fitness suite provide for those seeking a more active visit. 

Purpose of Role

The successful candidate will be required to ensure the efficient and effective operation of the reception area and shop and that all procedures for the area are up to date and followed. 

We are looking for candidates with excellent communications skills, either face to face or over the telephone, who have a calm and approachable manner with good administrative skills and is comfortable handling cash.
 
Key Responsibilities:

  • To welcome all visitors to the facility in a warm and helpful manner
  • Take bookings for the use of facilities by members of the public, both in person and over the phone
  • Deal with cash transactions and receipts
  • Ensure that the reception area is clean and ready for use carrying out a variety of cleaning tasks as required
  • To be tactful and diplomatic in dealing with enquires and complaints
  • To be clear, logical and articulate in responding to requests for information
  • Check deliveries and pricing of stock
  • To maintain stocks of literature and brochures.
  • Control of persons entering the building
  • To operate the lost property procedure ensuring safe keeping of articles.
  • To process our Ultimate Leisure card, bonus card, direct debit applications and complete direct debit mandates for our appointed collection agency

Keys Skills, Qualifications and Experience:

  • Hold GCSE (or equivalent) qualifications in Maths and English level C or above
  • Customer Service NVQ Level 2 or equivalent in similar field
  • Have previous experience of working in a similar role/environment is desirable
  • Good communication and customer care skills
  • Ability to work well under pressure
  • The ability to handle cash and maintain records
  • A good telephone manner
  • Use of IT systems (In house systems training will be given)

If you think this could be the right role for you, or you have the right experience and skills please do apply with a copy of your CV.

Serco/Serco Leisure Operating Limited are appointed as the Trust’s Managing Agents. We manage the recruitment process and the Trust’s employees in the delivery of the service on their behalf. On occasion we receive significantly more applicants than expected for some vacancies and under such circumstances we reserve the right to bring forward the closing date of the advertisement. We therefore strongly advise you to apply for the role promptly to avoid disappointment should the closing date be brought forward. The Trust is committed to equal opportunities and requests any potential applicant to contact the Recruitment Team  as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application should the closing date of the advertisement be brought forward. Applicants should be aware that in line with the company’s policy, employees will have a DBS check where appropriate.

Company

Serco have UK wide leisure contracts which include unique customers such as The National Water Sports Centre, Lilleshall National Sports Centre, Bisham Abbey and Basingstoke Aquadrome to name but a few!  Our teams are hard-working, friendly and above all passionate about leisure and fitness!

We provide leisure services on behalf of community leisure trusts, local authorities, universities, and sporting associations such as Sport England. Our facilities include national sports complexes, outdoor activity venues, community leisure centres, gyms, swimming pools, water sports, tennis courts, golf courses, and conference centres. 

Our ultimate goal is to help people of all abilities and ages to maintain and improve their fitness levels. We do this by providing affordable access to a wide range of market leading sports and leisure facilities to support healthier and happier individuals across all segments of society. We do this by providing safe, welcoming spaces for people to enjoy their leisure time

We have a genuine desire to work in partnership with public bodies and work every day to find solutions in the ever changing leisure landscape.   

https://www.serco.com/uk/sector-expertise/citizen-services/leisure-services

 

 

Company info
Mini-site
Serco Leisure
Telephone
0345 010 4000
Location
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United Kingdom

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