Receptionist - Melton Mowbray
Receptionist - Ragdale Hall Spa, Melton Mowbray
£8.28 per hour age 21 and above, £7.65 per hour age 18-20, £6.75 per hour age 16/17.
Generous benefits package including £900 per year in tips (full time equivalent), free meals on duty, free transport from Melton Mowbray and Asfordby, uniforms, use of gymnasium and exercise classes, discounts on all Ragdale products, friends and family discount and much more.
Hours of work:
12.25 hours per week worked on a two week rota. Week 1: 3 weekday evenings 6.00 pm – 10.00 pm. Week 2: 2 weekday evenings and Saturday and Sunday 6.00 pm – 10.00 pm.
About this position:
Do you have a flair for delivering exceptional service and thrive in a customer facing role? Then join our Front of House Team and develop your professional skills at one of the UK’s most luxurious, award-winning destination spas.
We are looking for a friendly and outgoing individual who will share our passion for going that extra mile.
In this busy and sociable environment your tasks will be extremely varied including:
- Providing a warm welcome to our guests
- Using our computerised hotel system to process guest details
- Ensuring that billing charges are entered correctly and that daily takings are balanced.
- Dealing with queries from guests and ensuring that any requests are met swiftly
- Producing accurate guest accounts upon check out ensuring a smooth departure
Confident and intuitive, you will be required to adapt your manner of communication to suit a variety of situations. You will be required to listen, react and resolve, ensuring our guests receive an individual, personalised experience.
Qualifications and skills required:
Experience in a customer facing role would be an advantage but full training will be provided and our Team Development Programme will equip you with the skills required to succeed in this role and progress your career journey here with us at Ragdale Hall Spa.
GCSE grade C or above (or equivalent) in maths and English are essential.