Job Title: HR Coordinator 

To provide front line HR administrative support to all internal and external customers, including but not limited to:

• All HR administration related to the colleague lifecycle
• Preparation and issuing of offer letters, new starter packs and contracts for all new starters via the ATS and HR system
• Conduct all necessary pre and post-employment checks, including but not limited to references and right to work documentation for all colleagues
• Ensure all onboarding paperwork is completed correctly and processed in a timely manner, including the production of the new starter report
• Monitor and support all managers with the colleague probation process
• Facilitate the completion of all colleague personal details changes, ensuring appropriate authorisation and processing necessary online approvals and paperwork
• Ensure the timely administration of all leavers
• Ensure that where appropriate any people related queries or Employee Relations cases are efficiently and correctly recorded and escalated accordingly
• Provide first level advice to managers on policy and employee relation matters
• Support Regional HR Advisors and Managers with the coordination and administration of all Employee Relation matters, including but not limited to disciplinary, appeal, grievance, performance management, long term sickness absence
• Ensure that all colleague data is maintained accurately and on a timely basis, including both paper and electronic personnel files and HR systems/Trackers etc
• Supporting Regional HR Advisors in maintaining accurate records of all Employee Relations cases
• Monitor the expiry of time related Right to Work documentation for all current colleagues and support as necessary
• Process all sickness absence, maternity/paternity and family friendly administration
• Coordinate the administration of any complex absence cases, including medical reports, occupational health referrals and long-term sick cases
• Ensure that all payroll documentation is processed and forwarded to the Payroll Department in an accurate and timely manner, ensuring strict compliance to deadlines
• Complete any ad-hoc/regular reports/processes as necessary, including online discount report/leavers questionnaires etc
• Support with any ad-hoc departmental projects, i.e. e-filing
• Ensuring effective communication both within the department and all areas of the business
• First point of contact for all HR related queries via e-mail, telephone and face to face
• Continually look for new and better ways of working to support the team
• Ensure that all data is protected in line with GDPR

The Person

• Effective communication skills are essential, both written and verbal
• Prioritise and organise your workload effectively and work under pressure
• Positively adapt to change
• Take ownership of own workload whilst supporting the wider team
• Build strong working relationships both internal and external to the department
• Understand the impact and importance of the internal processes and associated time restraints
• Attention to detail and accuracy along with a pride in your work presentation
• Committed to your personal development
• Previous experience in HR Administrator/HR Coordinator role desirable