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Receptionist - Melton Mowbray

Employer
Ragdale Hall
Location
Melton Mowbray, Leicestershire
Salary
£8.28 per hour
Closing date
21 May 2019

Job Details

Receptionist - Ragdale Hall Spa, Melton Mowbray

Salary:

£8.28 per hour age 21 and above, £7.65 per hour age 18-20, £6.75 per hour age 16/17.

Generous benefits package including £900 per year in tips (full time equivalent), free meals on duty, free transport from Melton Mowbray and Asfordby, uniforms, use of gymnasium and exercise classes, discounts on all Ragdale products, friends and family discount and much more. 

Hours of work: 

12.25 hours per week worked on a two week rota.  Week 1:  3 weekday evenings 6.00 pm – 10.00 pm.  Week 2:  2 weekday evenings and Saturday and Sunday 6.00 pm – 10.00 pm.

About this position:

Do you have a flair for delivering exceptional service and thrive in a customer facing role?   Then join our Front of House Team and develop your professional skills at one of the UK’s most luxurious, award-winning destination spas.

We are looking for a friendly and outgoing individual who will share our passion for going that extra mile.

In this busy and sociable environment your tasks will be extremely varied including:

  • Providing a warm welcome to our guests
  • Using our computerised hotel system to process guest details
  • Ensuring that billing charges are entered correctly and that daily takings are balanced.
  • Dealing with queries from guests and ensuring that any requests are met swiftly
  • Producing accurate guest accounts upon check out ensuring a smooth departure

Confident and intuitive, you will be required to adapt your manner of communication to suit a variety of situations.  You will be required to listen, react and resolve, ensuring our guests receive an individual, personalised experience.

Qualifications and skills required:

Experience in a customer facing role would be an advantage but full training will be provided and our Team Development Programme will equip you with the skills required to succeed in this role and progress your career journey here with us at Ragdale Hall Spa.

GCSE grade C or above (or equivalent) in maths and English are essential.

Company

Ragdale Hall is one of the most luxurious and relaxing health spas in the country  located just outside of Melton Mowbray in the rolling Leicestershire countryside,  combining state of the art facilities with the charm of traditional Victorian architecture. 

We have 93 gorgeous bedrooms and our facilities include a 25 meter indoor pool with whirlpool, cascade and massage jets, our unique exercise pool and the amazing Thermal Spa with candle pool, waterfall pool and a series of heat and water experiences.

Our treatments Salon of over 120 therapists is revered throughout the Spa Industry for its innovative and progressive approach to the development, delivery and standards of treatments.  Our treatment portfolio consists of over 100 traditional and holistic therapies supported by the most prestigious product houses such as Clarins, Decleor, Elemis, SpaFind and OPI.

Our people play a significant role in the success of Ragdale.  We offer exceptional levels of customer service to many thousands of guests.  There is an eclectic mix of over 25 departments, employing over 500 people and we are always keen to hear from talented and enthusiastic people who enjoy working in a busy, friendly place.

Company info
Mini-site
Ragdale Hall

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