Admiral Casino

Customer Service Supervisor - South Shields

South Shields, Tyne and Wear
£8.71 per hour
09 May 2019
06 Jun 2019
Job Type
Part Time

Customer Service Supervisor - Market Square, South Shields

The Position:

Working in a fast-paced environment, our Relief Supervisors are responsible for supporting all aspects of the day to day operations of their venue.

We are on the lookout for driven individuals who can deliver impeccable customer service to our customers, are team players and leaders who can step up to support their venue in the day-today operations of the venue and support in the leadership of the venue team when the need requires.

This position would suite a someone currently working in customer service role with the experience or capability of supervising a team. This role would be ideal for someone who’s looking to take that next step in their career with plenty of progression opportunities for the right person in this growing company. Full training will be provided.

Hours, Days, and Shifts:

Permanent Contract, 24 hours per week over 3 days

Bonus and Rewards:

You have the opportunity to earn Quarterly Bonuses, bonuses for successfully passing Mystery Shopper Visits, bonus if your store breaks its revenue records, Going the Extra Mile recognition bonus and rewards, and Long Service rewards.

Your Duties:

As a Relief Supervisor, your day-to-day duties may involve:

  • Handling cash and giving change
  • Providing food and beverages to customers
  • Promoting offers, events, and other bonuses in store
  • Maintaining the appearance of the store
  • Checking the ID of customers who look 25 and under
  • Holding a change float for the venue to distribute to staff
  • Opening and Closing the venue
  • Refill Machines with change should they be depleted
  • Guide and manage Customer Service Assistants as required


We offer an array of Performance-based bonuses, Mystery Shopper bonuses, ‘Going the Extra Mile’ Bonus, and Long Service awards.

The Candidate:

We are looking for someone who is friendly, outgoing and able to take on a challenge. You will have a professional, customer focused approach and a can-do attitude. You will need to undergo a basic DBS (Criminal Record) check as part of this role. The company will reimburse the cost of the check.

The ideal candidate will be:

  • Confident
  • Self-motivated and driven to succeed
  • Highly organised and able to multitask
  • Well presented & professional
  • Experienced in a supervisory capacity in a customer facing role

The Company:

Admiral (the trading name of Luxury Leisure Talarius) is part of the highly esteemed Novomatic Group and is a renowned provider of arcade and slots entertainment bringing the casino experience to the UK High Street. We operate the best gaming and amusement machines on the market with ongoing investment in the latest releases and technology. We pride ourselves on offering impeccable environments and service for customers to enjoy the experience.

We are a fast paced, 7 days a week business and as such the ideal candidate will need to be flexible and adaptable.

Only successful applicants will be contacted. The advert will be held upon receipt of sufficient number of applicants.

The company care about your privacy and we are committed to processing your personal information in accordance with the GDPR Data Privacy Laws. By you submitting your CV you are agreeing to your CV being retained in a secure location

All Applicants must be over 18

Full training will be given

Similar jobs

Similar jobs