Membership Administrator This role involves all aspects of membership processing and administration on MRM+2 and G360 in accordance with the best practice and relevant policy procedure and liaising with Customers and Centres.

To be successful Membership Administrator, you will need a “can-do” attitude, experience of delivering first class customer service and meeting monthly deadlines and deal promptly with both incoming Customer and Centre queries regarding all aspects of the membership and administration providing excellent Customer Service.

You will also need excellent verbal communication skills, and good numerical and written skills.

Some of the responsibilities of this role include (but are not limited to):

• Process membership instructions changes and cancellations in an accurate and organized manner and  meeting daily and monthly deadlines.
• Ensure all documentation of processes is up to date and relevant.
• Dealing promptly with both incoming Customer and Centre queries regarding all aspects of the membership administration providing, excellent Customer service.
• To maintain pricing data for the above and ensure it is complete accurate and up to date.
• To ensure each direct debits BACS run is set up to succeed with zero direct debit administration errors.
• To ensure that Customers are charged the correct price for the product or service they are using particularly in relation to promotions and concessionary pricing.
• To ensure that revenue due to Fusion is collected in full and on time where necessary raising invoices and collecting debt.
• Assist in regular cleansing of data on Mrm+2. Join at Home, IMS, reporting SUITE, Microsoft outlook, word and excel.
• To review daily sales and ensure each member has paid the correct joining fee, pro rota payment and that their DD is set up correctly.
• Renewing Annual Membership

Some of the additional benefits you may enjoy as a Fusion team member include:

• Up to 22 days’ holiday, plus 8 bank holidays (pro rata)
• Free Gym & Swim membership at Fusion centres
• Employer Contribution Pension Scheme
• Discount on Bickels Yard Café F&B products 
• Eye test (DSE users)
• Cycle to work scheme
• Industry Leading Training

Click on the link to apply. 

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*In line with the Immigration, Nationality and Asylum Act, all applicants will be expected to provide proof of eligibility to work in the UK if invited to interview. Fusion Lifestyle recognises the benefits of a diverse workforce and we therefore welcome applications from all backgrounds and all sections of the community.