Senior Bar and Restaurant Supervisor - Maidstone

Posting Date Apr 19, 2019
Job Number 190010NY
Job Category Food and Beverage & Culinary
Location Tudor Park Marriott Hotel & Country Club, Ashford Road Bearsted, Maidstone, Kent, United Kingdom
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

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Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
Marriott Hotels, Marriott International's flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. It's as simple as that. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment.

Entry level greybanded Senior F&B Supervisor position that is responsible for the dailyoperations in Restaurants/Bars and Room Service. Position assists with menu planning,maintains sanitation standards, assists servers and hosts on the floor duringpeak meal periods and supervises Restaurants/Bars and Room Service Departments,where applicable. Responsibilitiesinclude ensuring guest and associate satisfaction while maintaining theoperating budget.

To be responsible for ensuring appropriate staffing levels at all times. To ensure that all-administrative duties are in operation and deadlines met. To drive associate morale, through recognition, empowerment and develop associates for promotion. To ensure high standards of work performance, conduct and appearance are met. To aid department managers in the selection process of associates, whilst meeting appropriate levels of staff and as per budget To ensure guest bills are accurate through following the redlining procedure LSOP. To ensure appropriate cash handling procedures are followed. To provide a high quality service to our guests, to exceed their expectations through leading by example. To be able to deal with any complaints/problems politely and positively and make every effort to resolve them and advise full details to your Line Manager at the first opportunity. To be responsible for the safe keeping of all keys. To control Par level stock and inter-departmental transfers. To maintain highest level of cleanliness, including safety of furniture, fixtures and fittings. To ensure the correct ambience is created, as well as compliance with 39-point checklist. To encourage associates to take responsibility in the absence of a supervisor. To maintain wage progress reports.

To forecast weekly sales figures in conjunction with other Department supervisors. To facilitate good up and down flow of communication within the department, including maintaining memo and daily information boards holding shift briefs and allocating stations. To brief and de-brief associates recognising good performance and areas of improvement. To identify training requirements for associates, develop appropriate actions to meet these, should include self. To be responsible for overseeing daily training schedule and submitting it to Human Resources on completion, as well as assisting with CNHT training programme. To maintain healthy inter-departmental relationships. To promote awareness of health and safety within the department for associates and guests. Example fire alert points, exits, extinguishers, table clips etc. To take monthly inventory counts. Keep up to date with new ideas for improving the department. To develop self. To be able to cover the hotel duty manager shift To carry out any other duty/function that may be assigned by immediate Manager, Department Head or Executive Committee Member. To ensure that cashing up procedures are adhered to al all times ensuring that all monies and charges are correctly balanced, security checks are made according to laid down procedures and company policy.