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Experience Manager - Liverpool

Employer
Selina
Location
Liverpool, Merseyside
Salary
Competitive
Closing date
7 May 2019
Experience Manager - Liverpool

Description

Who We Are:
Our Mission is to inspire authentic and meaningful connections.

Selina was born out of a desire to celebrate the nomadic lifestyle: to experience our planet’s most beautiful places, to build community, to engage with locals and fellow travellers, to work and enjoy new adventures.

What Is the Role:

The Experience Manager at Selina locations is responsible for ensuring we deliver memorable experiences to our guests that are aligned with our brand and mission.

This person will oversee all the content, programming design and execution at the location, coordinate with appropriate internal and external parties, manage the required staff and work in partnership with the country Experience Director.


Responsibilities: 

Programming [50%]

  • Own unit-level diverse programming ? 3 month lead time
  • Ensure all Products are well represented
  • Owner of Music: playlists, volume, etc

 Culture & Experience [30%]

  • Blueprint activation, initiatives, measurement and action plans
  • Own Brand Index at the property level
  • Monitor results of VoC Program for location with appropriate action
  • Manage local community relations and SGB program at the unit level

Partnerships [20%]

  • Unit-level Content Partnerships to support content and programming
  • Based on occupancy, and size/type of property, the XM may be doing Front-of-house shifts as well (e.g.: reception or bartending) and only spend a percentage of their time (e.g.: 60%) in the Experience Manager function.


Requirements: 

Qualified candidates must be able to demonstrate:

Experience

  • Experience in programming and marketing of events
  • Experience in event organisation
  • Experience in team management roles (preferred)
  • Experience in managing community relations

Knowledge

  • Marketing principles
  • Event design and coordination
  • Fluent in English and local language
  • Microsoft Office Proficient
  • Brand management
  • Time management


Goals:

  • Deliver diverse programming that drives both high revenue and high experience into the location
  • Ensure the Selina Blueprint is represented within the location
  • Carefully monitor, report and execute upon the brand index to drive continuous improvement
  • Monitor and manage KPIs

 Key Performance Indicators:

  • Revenues
  • Programming
  • Brand Experience Index Elements:
    • All Guest Experience Elements
    • F&B Experience, Impact Elements
    • Brand Image Elements
    • Culture Elements
  • EBITDA

Benefits
  • Competitive salary
  • Performance bonus
  • No dress code
  • Pet-friendly (as long as your pet is friendly)
  • Multiple online training opportunities
  • Cultural events and wellness activities at Locations. Volunteering with Selina Gives Back; because sharing is caring
  • Huge Selina experience discounts on your stay, food & fun for you AND your friends & family (you can expect to become even more popular among your friends)
  • Have your birthday off
  • Amazing referral program with cash and global holiday packages; we know you hang out with other great people
  • Extra country-specific benefits; we can tell you more during the application process

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